Law Enforcement Response Associate (Remote)

Responsibilities

• Respond to requests from law enforcement and government authorities globally.
• Review and assess requests related to critical safety incidents, emergency and emergency-in-progress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the client community safe.
• Identify and flag potentially high-risk requests for internal escalation and review to LE Ops management.
• Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials.
• Comprehensively document investigation results and decisions.
• Maintain high levels of confidentiality and accuracy while performing investigations.
• Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests.
• Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities.
• Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues.
• Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates.
• Ensure that urgent cases are identified, actioned effectively, and handled in accordance with applicable laws and internal community standards and policies
• REQUIRED QUALIFICATIONS
• Must be able to legally work in the country where this position is located without visa sponsorship.
• Fluency in Portuguese (reading, writing, and speaking) required
• 4+ years of relevant experience in legal operations, investigative, or analytical roles.
• Skilled in various computer systems, internet technology, and software (MS Office, etc.).
• Strong interpersonal and communication skills, both written and verbal.
• Analytically minded with strong attention to detail and accuracy.
• Advanced knowledge of SQL, Salesforce, and/or an interest in learning more.
• Ability to manage and prioritize large ticket volumes.
• Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience.
• Uses knowledge of how different teams across their function impact the achievement of objectives.
• A self-starter who enjoys working in a rapidly changing environment.
• Good sense of humor and a love for fun and adventure.
• Manages time efficiently and prioritizes deliverables effectively.
• Acts as a specialist, providing subject matter expertise and/or guidance to more junior team members.
• Works with a high degree of independence and initiative to resolve issues.
• A critical thinker with the ability to understand the implications of a given scenario within the business/operational context.
• Provides a high level of administrative support and works wi

Benefits

Additional Information

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity - Collaboration - Relationships - Excellence - Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Law Enforcement Response Associate to join our team embedded with our client in San Francisco, CA! This position allows for remote work. Please note there are two shifts for this position. The candidate hired for this role would be required to work Sunday through Thursday, aligning with Pacific Time Zone hours of operation. JOB DESCRIPTION The Law Enforcement Response (LERT) Associate is pivotal in maintaining coordination between client teams, key law enforcement officials, and government agencies. This role drives strategic safety efforts for the client community and coordinates responses with other cross-functional teams. In this role, you will identify safety threats to the client community and take appropriate action by liaising with law enforcement agencies. Additionally, with your tenured experience, you will serve as a mentor to newer associates on the team and be responsible for engaging in highly sensitive case types and process improvement.

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