Client Success Director (m/f/d)

About the role

We are hiring a Client Success Director to lead our Client Success team in Munich! Our Client Success team is taking care of our existing enterprise clients and is responsible for the growth across Germany. As a team lead client success, you will be managing all Wellhub Enterprise clients' books of business. You will manage the Client Success Germany team, with the responsibility of building strategic partnerships with key decision-makers, growing the impact of the Wellhub program and managing the commercial relationship and renewals of the overall portfolio. This role offers a significant opportunity for both professional and financial growth, with a competitive compensation package that directly rewards your results. We seek an individual who is passionate about achieving excellence, thrives in a fast-paced, dynamic environment, and shares our commitment to fostering a positive and supportive team culture. If you possess an entrepreneurial spirit, a desire to lead by example, and a passion for building meaningful relationships with clients, we encourage you to apply. This is a hybrid role with the possibility to manage the schedule flexibly and the overall expectation to be in the office roughly 1-2X / week.

Responsibilities

• People leadership : Coach, grow and manage a team of senior client success managers (account managers), who are directly responsible for their books of business
• Senior Stakeholder Management: Build and maintain long-term relationships with senior stakeholders of the key clients, including C-suite executives, Reward Directors, and Wellbeing leaders. Ensure that Wellhub is not only aligned with business goals but also drives tangible, measurable results.
• Collaboration : Interact with other Wellhub teams (e.g., Client Sales, Partnerships, Operations, Marketing) to ensure the strategic plans built for the clients are well executed internally
• Industry Engagement: Represent Wellhub at key industry events, forums, and conferences, showcasing our vision and capabilities in shaping the future of Employee Wellbeing
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Proven Success in SaaS Account Management: Experience with Enterprise clients (companies with 500+ FTEs) in the German market with a strong track record of driving revenue growth and managing portfolios of complex clients
• People leadership skills: experience in managing and developing teams, including with senior account managers
• Expertise in Strategic Account Management: Experience in navigating complex organizations, mapping the decision making processes and key people, and identifying the business needs of the organization.
• Strong Stakeholder Engagement: Comfortably engage with C-suite executives, key decision-makers, and senior stakeholders across HR, finance, and business functions to align solutions with customer needs.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to simplify complex concepts and present them in an approachable and engaging way. Comfort and interest in using data effectively in the Sales process
• Data & Analytical Skills: Strong analytical mindset with the ability to interpret data and present in a compelling way to prospects. Comfort in using commercial insight to recommend and simplify investment options to a prospect.
• Passion for Learning: A deep enthusiasm for the account management profession and people management and how to constantly improve individually and collectively.

Benefits

Additional Information

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing!

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