Injury Management Specialist
External
Eml · Adelaide, South AustraliaPrepare for this interview
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About the role
As part of our diverse team based in Adelaide , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As an Injury Management Specialist, you will become a subject matter expert on personal injury management practices to support claims teams in developing the most effective return to work, return to life and recovery strategies. The purpose of this role is to implement EMLs Injury Recovery and Return to Work strategy to deliver an enhanced service experience, drive Early intervention and support recovery to achieve positive outcomes. This will be a permanent, full-time position based in our Adelaide office, with flexibility to work from home once fully trained.
Responsibilities
- Support claims strategy and early sustained return-to-work outcomes through coaching, training, and technical guidance.
- Collaborate with Team Leaders to develop and implement strategies, review complex medical information and guide claims staff in interpreting reports in line with customer experience goals.
- Identify and address barriers to recovery and claim progression, particularly in long-term claims.
- Monitor and influence case management strategies while providing insights from audits, trends, and performance data to inform operational improvements.
- Support vocational rehabilitation through communication with internal and external stakeholders to create initiatives and advise on appropriate service use.
- Participate in case reviews and provide technical advice at key recovery milestones, ensuring compliance with legislative and policy requirements to contribute to WHS culture.
- Deliver monthly segment performance reporting alongside recommendations to mitigate risks and improve outcomes
- ABOUT YOU
- Bachelors degree or equivalent in Allied Health - Nursing, Occupational Therapy, or Physiotherapy
- A passion for building strong relationships and influencing positive outcomes
- Excellent understanding of Workers Compensation processes and scheme is highly desirable
- Great relationship building, communication and influencing skills to engage stakeholders and drive outcomes
- A strategic, solutions focused mindset to manage medical, legal, insurance and psychosocial considerations
Benefits
Additional Information
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
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