Field Service Engineer

Responsibilities

• Warranty Administration
• Maintain accurate warranty records for installed hardware.
• Assist in warranty claim administration and coordination with vendors/subcontractors.
• Inspect repaired components and verify serviceability.
• Perform integration, configuration control, and testing of repaired hardware.
• Corrective Maintenance & Field Support
• Perform corrective maintenance activities for hardware failures.
• Restore systems to operational status within SLA requirements.
• Monitor and maintain system availability and reliability metrics, including:Mean Time Between Failures (MTBF)Mean Time To Repair (MTTR)System downtime recordsHardware defect tracking
• Troubleshoot and resolve hardware-related issues in production environments.
• Field Testing & System Validation
• Conduct software and system testing following bug fixes, patches, and deployments.
• Validate system functionality after software upgrades and maintenance activities.
• Ensure correct system configurations are loaded before testing and production use.
• Support deployment verification and acceptance testing activities.
• Spares Management
• Manage inventory of spare parts, test equipment, and maintenance tools.
• Perform receiving, issuing, storage, and disposal activities.
• Conduct serviceability checks on spare components.
• Coordinate repair and replacement of faulty spare equipment.
• Monitor end-of-life (EOL) and end-of-support (EOS) status of hardware assets.
• Preventive Maintenance
• Execute preventive maintenance activities according to approved schedules and procedures.
• Perform system inspections, calibration, servicing, and configuration verification.
• Follow approved maintenance checklists and standards.
• Prepare and submit preventive maintenance reports upon completion.
• Calibration Services
• Coordinate with vendors for calibration of maintenance and test equipment.
• Ensure calibration schedules are maintained and equipment remains compliant.
• General Duties
• Support operational readiness and system availability requirements.
• Perform additional technical and operational duties as assigned.
• Technical Skills & Experience
• Infrastructure & Hardware Support
• HP Servers
• Cisco Network Switches
• Cisco Wireless Access Points
• Uninterruptible Power Supply (UPS)
• Remote Input-Output (RIO) Systems
• Programmable Logic Controllers (PLC)
• IP55/IP65 Outdoor Racks
• Video Wall Systems
• Keyboard, Video, Mouse (KVM) Systems
• Systems & Operations
• Mission-Critical Systems Support
• Hardware Troubleshooting & Diagnostics
• Corrective & Preventive Maintenance
• System Testing & Validation
• Configuration Management
• Hardware Lifecycle Management
• Spare Parts & Asset Management
• System Reliability & Availability Monitoring
• SLA Compliance Management
• Incident Resolution
• IT Service Management
• IT Service Management (ITSM)
• Incident Management
• Change Management
• Problem Management
• Service Delivery Best Practices
• Technical Competencies
• Reading and interpreting system architecture diagrams
• Understanding operational and user environments
• Root cause analysis and troubleshooting
• Documentation and reporting
• Vendor coordination and management

Requirements

• Diploma or bachelor's degree in engineering, preferably Electrical Engineering or Info-Communication Engineering.
• Minimum 2-3 years of experience supporting any of the following Servers, Cisco Networking, UPS, RIO, PLC, Outdoor Racks, Video Wall and Systems KVM
• Minimum 2-3 years of experience supporting mission-critical environments with stringent SLAs (e.g., 99.9% availability).
• Strong understanding of ITSM standards, processes, and best practices.
• Soft Skills
• Customer-focused with strong service orientation.
• Strong analytical and problem-solving abilities.
• Good listening and communication skills.
• Positive attitude and willingness to learn new technologies.
• Ability to work independently and within a team environment.
• Comfortable working in fast-paced, high-pressure environments.
• Adaptable, proactive, and self-motivated

Additional Information

Field Service Engineer Job Summary Maintain and troubleshoot hardware and infrastructure supporting a mission-critical Command & Control (C2) system. Provide system maintenance and support to ensure high levels of reliability, availability, performance, and security. Work as part of a dedicated engineering team supporting critical operational environments.

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Company Intel

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