Senior Specialist, HR Operations (with French)

About the role

We are looking for an HR professional to join our HR Delivery Center Team. This is a great chance to work in a multi-international environment with high standards of work. You will act as first-line guidance for SCJ employees in the EMEA region. We need someone with fluent English and fluent French.

Responsibilities

• Answers to HR questions via multiple channels such as case management system and live chat, phone.
• Perform and coordinate HR administrative tasks as per the established processes.
• Educates staff and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner. Be able to work on more than one issue simultaneously and prioritize the urgency of requests.
• Ensures that documentation and staff requests meet the policy for each process.
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes.
• Assesses and utilizes HR systems including Workday and the Staff Portal, Self Service, Knowledge base and Case Management.
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices.
• Experience you'll bring:
• Bachelor's Degree in Human Resources, Management, Human Relations, or a related discipline
• min 3 years experience in HR, Customer Service, Shared Service Organizations, and Contact Center experience preferred
• Fluent in English and fluent French
• Behaviors you'll need:
• Aptitude to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short timelines
• Build credence and respect of local staff to ensure you can act as an advisor
• Strong customer service qualification including the knowledge of how to diffuse encouraging circumstances
• Demonstrated organizational and planning know-how
• The propensity to multi-task and prioritize workload and provide timely follow-up and resolution
• What's in it for you?
• We have additional benefits as:
• Health & Wellbeing
• Medical Insurance, Lunch Card, Sport Card, Employee Assistance Program, Glasses Reimbursement
• Learning & Working Environment
• Training and courses co-financing, Smart Working, Drinks & Fruit Basket, "Family & Friends" Referral Program
• Financial Benefits
• Life Insurance, Additional Pension Contribution, Global Profit Sharing Bonus, Long Service Awards, Christmas & Easter Voucher, Emergency Payment, Vacation Payment
• You need to be eligible to work in the country of application.
• This role is not eligible for relocation.
• Remote work available once a week for eligible employees.
• Together, we are creating a better future - for the planet, for future generations and for every SCJ team member.
• Come join us and make an impact through iconic global brands.
• GO FURTHER WITH OUR FAMILY™
• #LI-MF1
• Inclusion & Diversity
• We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion .

Benefits

Additional Information

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story. SC Johnson has an opportunity as a Senior Specialist, HR Operations (with French) Location: Warsaw

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