Sr. Customer Success Associate

External

Schneider Electric · Indang, Philippines

Full-timeOn-site3w ago

ComplianceSAFe

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Benefits

Comprehensive training and development programs to enhance your technical expertiseOpportunity to work with cutting-edge support systems and technologiesClear career progression path in a dynamic, fast-paced environmentCollaborative team environment focused on continuous improvementChance to make a real difference in customers' technical support experienceLet us learn about you! Apply today.Looking to make an IMPACT with your career?IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today!40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.

Additional Information

Join our dynamic Contact Center team as a Technical Customer Service Professional and be the voice of excellence in providing top-tier technical support to our valued customers! What will you do: Deliver exceptional technical customer service through multiple channels including phone, chat, and text, handling equipment installation, software troubleshooting, and product compatibility inquiries Monitor and maintain system applications while providing comprehensive programming support and user training Process and manage customer orders while performing revenue generation activities including lead qualification and outbound campaigns Analyze reports, design computer outputs, and handle data management responsibilities Serve as a dedicated systems network point person with delegated administrative duties What will make you successful: Strong technical aptitude with demonstrated experience in customer service and technical support Proficiency in handling multiple communication channels and support systems Excellent problem-solving abilities and attention to detail Strong multitasking capabilities with the ability to handle high-volume technical inquiries Clear communication skills and ability to explain complex technical concepts simply

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