Lead UX Designer

About the role

Build. Scale. Sustain. We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We are small enough to care locally, big enough to deliver globally : 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC We are robust and resilient : 100% independent and 0 debt We are entrepreneurs and passionate experts : We invest in what we believe genuinely and work as a collective intelligence We are positive, courageous, caring, doers and committed to excellence About Gen-e2TM While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents: We now generate 95% of the entire product - code, documentation, infrastructure as code, and even design powered by GitHub Copilot. The quality consistently exceeds the output of our best traditional engineering teams. A product repository houses all product artefacts, giving AI full project context for higher-quality generation. A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability. With Gen-e2TM, we deliver end-to-end products 2-3× faster than traditional approaches, while raising the bar for engineering excellence.

Responsibilities

• Lead end-to-end UX/UI design from discovery, research, synthesis to final delivery for client projects
• Balance multiple responsibilities across project delivery, pre-sales, and team leadership
• Apply and advocate for AI-first software development methodologies: leverage AI tools to accelerate design, prototyping, and delivery workflows
• Drive client engagements - facilitate workshops (10-20 pax), present solutions, and align stakeholders
• Support and lead pre-sales efforts: craft proposals, shape solution approaches, and contribute to pitches
• Collaborate closely with cross-functional teams to deliver scalable solutions
• Guide and review design work across projects, ensuring quality and consistency
• Mentor and manage designers, providing coaching and feedback
• Contribute to internal team/department initiatives, resourcing, and company-level discussions
• YOUR PROFILE
• You are a hands-on design lead who thrives in a consulting environment, balancing delivery, client engagement, and team leadership.
• At least 8 years of experience in UX/UI or product design, with strong end-to-end project ownership
• Proven ability to manage multiple priorities
• Familiarity with AI-powered design/development tools (e.g. Figma Make, v0, Lovable, Claude, Github Copilot, etc.)
• Comfortable with pitching, storytelling, and facilitating design discussions
• Experience contributing to pre-sales proposals and business development efforts
• Solid foundation in user research, interaction design, and/or visual design
• Experience working in Agile/Scrum environments and cross-functional teams
• Strong communication, facilitation, and stakeholder management skills
• Experience mentoring junior designers
• Passionate about digital innovation and using technology as a force for good
• BONUS SKILLS
• Project management
• Experience managing or leading design teams
• Background in consultancy environment, pre-sales experience
• Ability to champion design thinking across the wider organisation, beyond individual project workstreams
• Experience in service design or systems thinking, with the ability to frame and communicate end-to-end, holistic solutions
• More About PALO IT
• We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:
• Become a climate net-zero company
• Deliver projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness
• Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

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