Night Auditor

About the role

Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day. Completing the end-of-day audit processes across our Property Management and Point of Sale systems Acting as the main point of contact for guest queries, late arrivals and early departures Preparing guest accounts and ensuring all financial transactions are accurate Carrying out regular security checks across the property to ensure guest and staff safety Handling calls, reservations enquiries and guest requests during the night Supporting other departments where needed to ensure exceptional service at all times Front office experience within a luxury hotel setting Strong numerical skills for accurate night audits Exceptional communication suited to a 5‑star guest experience Ability to work independently as the overnight hotel representative Knowledge of hotel systems including PMS and POS High attention to detail in all guest and financial tasks Strong security awareness during property checks Availability for night shifts at Fairmont Cheshire The Mere What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people

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