Customer Success Support Associate I, Bilingual

About the role

As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Our defined customer support career ladder provides opportunities for growth and advancement within the organization. As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Our defined customer support career ladder provides opportunities for growth and advancement within the organization. What you get to do every day Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers Work cross-functionally with internal and external partners to resolve customer issues Provide best-in-class customer service to a geographically diverse clientele Adapt to an evolving startup environment with a proactive and solutions-oriented mindset Manage caseloads efficiently, ensuring timely follow-ups with customers Support other areas of the organization as needed Meet company performance standards and adhere to a structured workforce management schedule What you bring to the role Fluency in both English and Spanish (written and verbal) is required 1+ years of experience in a customer-facing role-customer support, account management, or call center experience preferred but not required (or equivalent college experience) Passion for delivering excellent customer service Strong organizational skills, with the ability to multitask and manage deadlines effectively Confident, professional, and empathetic communication skills across phone and email Ability to remain calm and solution-focused in high-stress situations Attention to detail, ensuring accuracy in written communication and issue resolution Where you will work Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays Standard Monday-Friday work schedule with no weekends or evenings This is a full time position 40 hours a week Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We've made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. Customer obsession : We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. Long-Term Orientation : We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. Autonomous and Accountable Teams : We trust our team members to take ownership and make smart decisions. We empower you to be your best self!

Benefits

Additional Information

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We're a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more.

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