Manager, Account Management, Mid-Market

Responsibilities

• Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells
• Own the team's mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue
• Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion
• Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach deal strategy
• Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting
• Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner
• Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor
• Recruit, onboard, and ramp new Mid-Market Account Managers as the team scales, establishing structured training programs and career paths
• Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface mid-market insights and improve customer experience
• Identify and champion process improvements and tools that help the team manage a high volume of accounts efficiently

Requirements

• 4 or more years of SaaS experience in account management, customer success, or expansion sales, including at least 1 to 2 years directly managing a quota-carrying team
• Proven track record of building and leading teams that meet or exceed renewal and expansion targets within a mid-market or commercial segment
• Strong coaching and development framework with a passion for growing high-performing teams
• Expertise in consultative selling and navigating mid-market deal cycles that balance speed with multi-stakeholder coordination
• Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions
• High emotional intelligence and executive presence with the ability to build trust at Director and VP levels
• Operationally minded with a focus on building scalable systems tailored to mid-market pace and volume
• Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment
• High integrity and long-term orientation focused on sustainable revenue growth
• Location
• This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
• #LI-DNI
• Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

Benefits

Additional Information

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us. As Manager, Mid-Market Account Management, you'll lead and develop a team of Mid-Market Account Managers responsible for driving renewal and expansion revenue across Profound's growing mid-market customer base. You'll set the strategy for how the team engages mid-market stakeholders, coaches them through high-velocity commercial cycles, and ensures every account is positioned for long-term growth. Partnering closely with Engagement Management, Product, and Revenue leadership, you'll build the playbooks, processes, and culture that turn strong individual contributors into a high-performing, scalable mid-market team.

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