Technical Service Specialist, Industrial Coatings

Responsibilities

• Support relationships with both manufacturing and engineering at customer sites.
• Maintain key communication regarding daily projects and line issues.
• Provide technical direction and assistance to customers on the use of product lines.
• Possess working knowledge of paint technologies.
• Respond to questions and concerns regarding product lines and general operations.
• Troubleshoot & resolve painting issues and problems by providing recommendations on issues related to product, application, inventory and general paint process.
• Assist customer to overcome line problems. Gather data and material samples for analysis, testing and reporting.
• Assist with daily paint consumption, invoices, inventory, and paint ordering.
• Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analysis the data.
• Regularly report data collection results summary internally and to the customer if required. Notify appropriate parties if data reveals results outside of expectations.
• Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
• Assist with customer demand forecast, on-site inventory and product orders.
• Support customer projects (LWRs) and test requests. Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.
• Build relationships at all levels, help team deliver value.

Requirements

• High School diploma/GED required. Additional education/college degree in Engineering/Technical field preferred.
• Minimum of 3-5 years paint application background in a manufacturing environment with industrial liquid coatings alignment.
• Additional experience with industrial painting equipment is highly preferred.
• The ideal candidate must have an understanding of technical (lab, research, etc.) principles and practices, as well as a general understanding of chemical handling and PSM (Process Safety Management.
• Excellent verbal and written communication skills is required.
• The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.
• Travel required: approx.75-90% (local and domestic).
• This is an active opening for which we are recruiting to fill immediately.
• Our Company:
• Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint al

Benefits

Additional Information

JOB TITLE: Technical Service Specialist, Industrial Coatings OUR COMPANY Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Job Summary: The Technical Service Specialist supports and solidifies long-term retention of existing high-volume customers in the industrial business segment. Primary responsibilities include day-to-day management of various paint-related duties listed in the job responsibilities below. Work Location: This fully remote role requires a local presence in the Houston, TX surrounding area and is not eligible for relocation.

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