Product Quality Engineer (Customer Complaint)

Responsibilities

• Manage customer complaints by receiving, logging, and prioritizing reported issues such as electrical failures, reliability concerns, assembly defects, and field returns.
• Coordinate failure analysis activities by working with FA labs, defining analysis plans, reviewing results, and translating findings into clear technical reports for customers.
• Lead root-cause investigations using structured problem-solving methodologies such as 8D, 5-Why, and Ishikawa (fishbone).
• Drive corrective and preventive actions (CAPA) by collaborating with cross-functional teams including process engineering, test engineering, quality, and R&D.
• Communicate technical findings to customers through timely updates, clear explanations, and formal investigation reports.
• Analyze production, test, and reliability data to support failure analysis and identify trends.
• Prepare detailed documentation including 8D reports, technical summaries, and management updates.
• Identify systemic issues and propose continuous improvement actions to enhance product quality and process robustness.
• Ensure all investigations and reports comply with relevant industry standards such as AEC-Q100, ISO 9001, and IATF 16949, as well as customer-specific requirements.
• Collaborate with global teams across manufacturing sites, suppliers, and engineering functions.

Requirements

• Bachelor's or master's degree in electrical engineering, Physics, Materials Science, or related field.
• Around 5 years of experience in semiconductor quality, failure analysis, product engineering, or reliability engineering preferred.
• Experience working with global customers in automotive, industrial, or consumer electronics industries is an advantage.
• Strong understanding of semiconductor devices, packages, and failure mechanisms.
• Knowledge of failure analysis techniques such as SEM, EDX, X-ray, decapsulation, cross-sectioning, FIB, curve tracing, and OBIRCH.
• Familiarity with semiconductor manufacturing processes, including wafer fabrication, assembly, test, and reliability testing.
• Experience or understanding of quality and root-cause analysis tools such as 8D, FMEA, SPC, DOE, and 5-Why.
• Ability to interpret electrical test data, reliability results, and production metrics.
• Knowledge of automotive quality standards (AEC-Q100, JEDEC JESD47, IATF 16949) is an advantage.
• Strong communication skills for customer-facing technical discussions and cross-functional collaboration.
• Analytical, structured, and detail-oriented problem-solving mindset with the ability to manage multiple cases under time pressure.
• Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.
• D&I Statement
• In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.

Additional Information

This role is part of the Product Quality Management & Engineering team within the Integrated Circuit Solutions (ICS) business group. The team is responsible for ensuring the quality and reliability of analog and mixed-signal IC products used across automotive, industrial, consumer electronics, IT, and telecommunications applications. As a Product Quality (Customer Complaint) Engineer, you will focus on managing and investigating customer-reported product issues. You will act as the technical interface between customers, quality teams, and internal engineering functions to drive failure analysis, identify root causes, and implement effective corrective and preventive actions. In addition to customer complaint handling, the role supports broader product quality activities such as data analysis, reliability monitoring, and New Product Introduction (NPI) support to improve product robustness and maintain strong customer trust.

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Company Intel

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