Deployment Engineer/Customer Experience

About the role

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To Senior Manager, Deployment

Responsibilities

• Handle Inbound calls & SMS Chat from customers and field technical representatives regarding station deployment and activation.
• Make Outbound calls to customers & assist them onboard to our platform, role entails managing end-to-end onboarding-to-activation journey for customers.
• Coordinate with internal teams and stakeholders to resolve missing or incomplete information on sales orders.
• Accurately document case details in the internal system for tracking and follow-up.
• Support a diverse B2B client base, including SMEs, third-party sellers, and large enterprises.
• Ensure smooth deployment and activation experiences by actively managing communications and dependencies.
• Shift Timing: 5 AM PST to 6 PM PST (US Working Window).
• Willingness to work on rotational shifts (any 5 days between Monday to Sunday) with weekly offs.
• What You Will Bring to ChargePoint
• Strong ability to interpret and correlate Sales Orders to actual deployment requirements.
• Excellent verbal and written communication skills.
• Proactive approach to problem-solving and stakeholder engagement.
• Team player with a customer-first mindset.
• Reach out to relevant stakeholders in case of missing or seek additional information.
• Manage the Onboarding to Activation journey.
• Manage/hand hold clients which are B2B, this involves SME, 3rd party sellers & Large conglomerate.
• Flexible to work any set of 5 days (Mon to Sun) on rotational shifts & weekly offs.

Requirements

• 1 to 3 years of experience in technical support roles, preferably in Telecom, IT, Networking, or related industries.
• Graduate in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (Electrical, Computer Science, IT, Electronics, etc.)
• Experience of managing Inbound & Outbound calls.
• Ability to work in a hybrid setup (4 days in-office, 1 day work-from-home).
• Location
• Bangalore, India
• If there is a match between your experiences/skills and the Company needs, we will contact you directly.
• ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.
• If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com .
• ChargePoint is an equal opportunity employer.
• Applicants only - Recruiting agencies do not contact.

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