Insurance senior call center advisors

Benefits

Additional Information

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy. Key Responsibilities Areas - Respond to inbound customer telephone calls and on some occasions, initiate customer calls - Provide customers with correct information - Take steps to retain customers - Resolve customer inquiries quickly, efficiently and to a high standard - Identify customers' needs for other business units - Maintain policies and change details as needed - Maintain accuracy of customer data - Process payments from customers - Handle customer concerns and objections - Adhere to underwriting guidelines - Adhere to compliance guidelines when conducting business with customers - Follow best practice procedures - Participate in weekly and monthly coaching - Matric/Grade 12 Experience Required - Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field. Behavioural Traits Required - High degree of patience and assertiveness with excellent rapport-building skills - Positively contribute and lead in team activities - Takes pride in work, checking own for quality i.e. Lead by example - Maintains effective time management - Have a positive attitude and the ability to influence and motivate others - Effective emotional intelligence (EQ) - Team player - Flexible - Self-Motivated Afternoon and night shifts - Monday to Sunday (rotational shifts) Candidates are required to have fibre or live in a fibre enabled area.

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Company Intel

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