Senior CDP Operations Manager

Responsibilities

• Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research
• An understanding of database table structures, field mappings, data dictionaries
• Working with various data sources
• QC data reporting and/or data visualization dashboards
• Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies
• Analyze and/or triage data issues
• Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution
• Oversee daily execution of CDP processes, including data ingestion, transformation, and activation.
• Ensure downstream systems receive timely and accurate data.
• Clear communication of issues through JIRA as well as to Engineers and Solution Developers
• Support team as needed in evolving the platform and the monitoring strategies
• Assist where needed with the migration of data from legacy systems to new solutions
• Recommend solutions to improve, and gain efficiencies for new and existing database systems
• Help identify Platform (technology) Optimization and/or Enhancements
• Assist with answering client questions, research, and data requests
• Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform
• Assist with teaching, training, and documenting platform features and usability
• Propose both technical and high-level solutions based on client requirements
• Communicate directly with clients around data issues, research questions, and new projects
• Discuss project and/or monitoring requirements with clients
• Prioritize client projects, issues, and daily data monitoring appropriately.
• Company Summary:
• Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
• https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/
• https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html
• https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance
• https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html
• https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Requirements

• Bachelor's degree
• 2+ years' experience in a data operations or CDP-related role
• Ability to communicate effectively with Engineering, Solutions, Product, and Client teams
• Experience with identity resolution concepts and omnichannel data integrations
• Experience with database and data modeling across omnichannel inputs and internal systems
• Knowledge of requirements-gathering techniques and technical architectures
• Proficiency in SQL, Snowflake, BigQuery and SFTP workflows
• Strong understanding of ESPs and marketing data environments
• Knowledge of data architecture, field mappings, and transformation logic
• Experience with data privacy compliance frameworks (GDPR, CCPA) preferred

Additional Information

Senior CDP Operations Manager Job Description: As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment. This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities.

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