Infrastructure DevOps

About the role

Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

Responsibilities

• RELEASE & DEPLOYMENT MANAGEMENT
• Own and govern the end-to-end release management process, including release planning, scheduling, coordination, and post-release validation.
• Manage deployment pipelines and orchestrate deployments across multiple environments (dev, staging, pre-production, production).
• Define and enforce release gates, change management procedures, and rollback strategies to ensure zero-downtime deployments.
• Collaborate with development, QA, and operations teams to align release cadences
• with business objectives.
• DEVOPS ENGINEERING
• Support the design, implement, and maintain CI/CD pipelines to automate build, test, and deployment workflows.
• Champion DevOps best practices including Infrastructure as Code (IaC), GitOps, observability, and shift-left testing.
• Drive continuous improvement of platform reliability, scalability, and performance through automation and tooling.
• Establish and maintain monitoring, alerting, and incident response frameworks.
• PROJECT MANAGEMENT - INFRASTRUCTURE & NETWORKING
• Lead and manage complex infrastructure and networking projects from initiation through delivery, ensuring on-time, on-budget execution.
• Define project scope, milestones, resource plans, risk registers, and stakeholder communication plans.
• Coordinate cross-functional teams including network engineers, cloud architects, security, and application teams.
• Provide regular project status reporting to senior leadership and executive stakeholders.
• STAKEHOLDER & TECHNICAL COMMUNICATION
• Serve as the primary communication bridge between technical infrastructure teams and non-technical business stakeholders.
• Prepare and deliver structured project status updates, risk assessments, and milestone reports tailored to executive, management, and engineering audiences.
• Facilitate cross-functional alignment meetings, sprint reviews, and architecture review boards to ensure all parties are informed and aligned.
• Develop and maintain communication artifacts including status dashboards, RACI matrices, escalation paths, and decision logs.
• Proactively identify and communicate risks, blockers, and dependencies with recommended mitigation strategies.
• TECHNICAL SUPPORT - PRE-PRODUCTION TESTING
• Serve as the primary technical liaison and support escalation point for QA and testing teams operating in pre-production environments.
• Troubleshoot environment-level issues impacting test execution and coordinate rapid resolution with infrastructure teams.
• Ensure pre-production environments are stable, up-to-date, and representative of production configurations.
• GCP INFRASTRUCTURE MANAGEMENT & ARCHITECTURE
• Architect, design, and document scalable, secure, and cost-optimized GCP infrastructure solutions aligned with enterprise standards.
• Lead GCP architecture reviews, producing architecture diagrams, ADRs, and technical design documents for infrastructure initiatives.
• Provision and manage GCP infrastructure using Terraform as the primary IaC tool.
• Design and implement GCP networking topologies including VPCs, Shared VPCs, VPNs, Cloud Interconnect, DNS, and load balancing configurations.
• Optimize GCP resource utilization, cost efficiency, and security posture.
• Implement and enforce cloud governance policies, IAM controls, and network security configurations on GCP.
• Evaluate and recommend GCP-native services and architectural patterns to improve platform resilience, observability, and developer experience.
• Required Experience:
• 5+ years of experience in infrastructure engineering, DevOps, or platform operations.
• Demonstrated experience managing releases and deployments in large-scale environments.
• Strong project management skills (PMP or equivalent is an asset).
• Understanding of GCP cloud architectures, including multi-region, high-availability, and disaster recovery patterns.
• Hands-on expertise with Terraform and GCP services.
• Proficiency with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, or Cloud Build).
• Exceptional communication skills for both executive and engineering audiences.
• Experience supporting QA/testing teams in pre-production environment management.
• Strong scripting skills in Pytho

Benefits

Additional Information

Infrastructure DevOps Location: Guatemala / El Salvador Work style: Hybrid Modality : Full-time

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