Customer Service Officer (Bungalow)

Responsibilities

• CustomerService & Reservations
• Handle telephone and walk-in enquiries on bungalow bookings and reservations
• Provide guests with relevant information, including rules & regulations and essential contact details during their stay
• Ensure a smooth and efficient check-in and check-out process
• 2.Cashiering & Billing
• Collect payments for bungalow rentals and facility usage
• Perform daily cash reconciliation against revenue reports
• Raise billing requests and ensure accuracy in documentation
• 3.Operations & Coordination
• Prepare and distribute daily check-in lists to security and housekeeping teams
• Ensure effective coordination with internal departments for guest readiness
• Monitor and maintain sufficient stationery supplies for daily operations
• 4.Administration & Reporting
• Record, track, and follow up on lost and found items
• Submit monthly photocopier meter readings
• Maintain proper documentation and records for operational efficiency

Requirements

• Minimum GCE 'N' Level with at least 1 year of relevant experience in customer service or hospitality
• Customer-oriented with a positive and service-driven attitude
• Good interpersonal and communication skills
• High level of integrity and attention to detail
• Able to perform shift duties , including weekends and public holidays
• AdditionalInformation
• 5-day work week (Monday to Sunday, rostered)
• Working Hours: 8:30am - 5:45pm
• Staff transport provided from Tanah Merah MRT
• Monthly laundry allowance provided
• EA License No : 18C9228 REG No : R1331591 Koh Hwee Eng Alice(Xu Huiying)

Additional Information

Role Overview As a Customer Service Officer, you will manage bungalow reservations and guest services, ensuring a smooth and pleasant experience formembers and guests. This role combines front-line service, cashiering, andadministrative coordination.

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