Debt Implementation Manager

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Job Title: Debt Implementation Manager Location: ScottishPower HQ, Glasgow (Hybrid) Salary: From £47,200 per annum, up to 10% bonus, private medical insurance + other excellent benefits Help us create a better future, quicker The Business Implementation Manager plays a critical role in delivering complex, cross-functional business change across ScottishPower, with a particular focus on embedding new initiatives within debt operations. The role exists to ensure that strategic programmes are effectively mobilised, implemented and sustained within live operational environments, driving long-term value while safeguarding customer outcomes, regulatory compliance and operational stability. A key aspect of this role is leading the design and delivery of training that enables teams to effectively support debt recovery activities, ensuring they are equipped with the skills, knowledge and tools required to deliver consistent, high-quality customer experiences. Acting as a subject matter expert within the operational landscape, the Business Implementation Manager provides informed input into service delivery models, operational processes, customer journeys and technical dependencies. This ensures that all change initiatives are practical, scalable and aligned with both business objectives and customer needs. This role contributes to ScottishPower's Net Zero ambitions by enabling efficient, digitally-enabled operations and improving the way customers engage with services, including support for managing energy usage and debt. By embedding robust, future-focused processes and enhancing operational effectiveness, the Business Implementation Manager helps underpin the organisation's transition to a more sustainable, low-carbon future.

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