Founding Account Manager

Responsibilities

• Client Relationship Management: Serve as the primary executive relationship owner for a portfolio of commercial health system accounts. Build trusted, consultative relationships with key stakeholders at every level-from Site POCs and clinical champions to CMOs, CNOs, and CFOs
• Account Health & Retention: Monitor account health indicators continuously, including utilization rates, adoption trends, satisfaction scores, and support ticket patterns. Own renewal conversations end-to-end, and maintain a ≥90% net revenue retention target across managed portfolio.
• Required Qualifications

Requirements

• 5-7 years in account management, customer success, or commercial roles within healthcare IT or health technology
• Demonstrated track record of managing and growing a portfolio of commercial health system accounts
• Experience owning revenue targets with accountability for net revenue retention and expansion growth
• Healthcare IT implementation experience with EHR systems, clinical applications, or health information technology
• Startup or high-growth environment experience with comfort building processes and playbooks from scratch
• Executive-level stakeholder management experience across clinical, operational, and financial leadership in health systems
• Experience selling or managing accounts in ambient AI, clinical documentation or workflow improvement, or healthcare systems technology
• Existing relationships within commercial health system procurement, clinical informatics, or operations leadership
• Familiarity with implementation science frameworks (RE-AIM, CFIR) as they apply to clinical technology adoption
• Data analysis and visualization skills with Hubspot CRM, customer support platform, and internal dashboards for reporting capabilities
• Clinical background (RN, PA, health informatics,

Benefits

Additional Information

Founding Account Manager Knowtex - In-Person/Hybrid (San Francisco) Reports To: Director of Customer Delivery Travel: Customer sites, conferences, team meetings About Knowtex Knowtex is building the clinical AI infrastructure layer for intelligent care- turning the burden of manual workflows like notes, coding, order entry into a seamless background process, and providing real-time decision support so clinicians can focus on what matters: delivering superior patient care. We work with health systems, specialty practices, and ambulatory groups who are done waiting for EHR vendors to solve AI. Position Overview The Founding Account Manager is a pivotal commercial and relationship role responsible for the long-term success, growth, and retention of Knowtex's commercial health system accounts. Sitting within the Customer Delivery organization, this role bridges the gap between clinical delivery excellence and revenue outcomes-owning the full account lifecycle from implementation launch through expansion and renewal. You will serve as the primary executive-level relationship owner for a portfolio of commercial health system clients, partnering closely with the Implementation Manager, Clinical Implementation Specialist, and Support Manager to ensure customers achieve measurable value. You'll be as comfortable discussing clinical workflow adoption metrics as you are negotiating contract expansions with C-suite stakeholders. This role is ideal for a commercially-minded relationship builder with deep healthcare IT experience who thrives in high-growth startup environments and genuinely cares about the mission of reducing clinician burnout.

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