IT General Manager (Digital Ecosystem)

Requirements

• 15+ years' experience in managing Professional Consulting Services and Delivering IT Services both for internal and external customers
• Experience in people management role, passionate to build and develop high performing teams
• Professional & Technical Expertise:
• Extensive experience in CRM & E-Commerce particularly with Salesforce and Adobe Commerce
• Strong experience in BI/Data Analytics, Low-code platforms, automation and innovation-driven by AI
• Knowledge and experience managing IT services to support Supply Chain processes (Logistics, Procurement, Demand planning)
• Core Competencies
• Sound business acumen, strong organisational skills and customer focus
• Excellent communication skills and cultural awareness to lead across different geographical markets
• A self-starter who takes initiatives, ownership and demonstrates leadership qualities
• Persistent in the face of obstacles and results-driven in a fast pace environment
• Ability to work in diverse, fast paced environment and effectively collaborate across teams
• Language Skills
• Professional communication skills in English and Mandarin
• Educational Qualifications
• Bachelor Degree in Business Administration with experience in IT Management/Leadership or
• Degree in Information Technology
• Travel Requirements
• Travel is seasonal, 20-30% in SouthEast-Asia and North-East Asia
• Budget: Up to $20k/mth
• Location: Bedok
• We regret only shortlisted candidates will be notified.
• Sabriya Soh | EA License No.: 02C3423 | Personnel Registration No.: R22104178

Additional Information

Job Summary: The IT General Manager is responsible for defining and driving the IT service and platform strategy in alignment with business direction. As the Service Owner, he provides leadership over IT service management, core system architecture, and major programs, ensuring service excellence, project delivery, and customer satisfaction. The role oversees resource and capability development within the Centre of Excellence, manages financial performance including annual business planning and cost control, and works closely with stakeholders, the Project Management Office and the AMS team to deliver high‑quality, cost‑effective IT services that support business objectives. Job Responsibilities: IT Strategy Planning With understanding business policy & direction, prepare IT strategy roadmap to support business strategy, including working with stakeholders to define & quantify business benefits Provide leadership for the Service function and integrate strategic direction into the Service Program activities and goals Owner of overall design and architecture of Core System Platform IT Service Management Lead a distributed organization of Professional Service experts Manage service planning and operation SLA and internal customer satisfaction level KPI should be met Program Management As the Service Owner, monitor major projects with Project Management Office Work with Project Management Office for project quality, delivery and costs Resource Management Plan and organize team structure for projects and services Develop career plans for staff and grow expertise of Centre of Excellence Finance Management Responsible for yearly business plan Manage and control actual expenses to ensure healthy P&L Job Requirements:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD? Share your experience