Customer Care Specialist (German)
External
Rohlik · Prague, CzechiaPrepare for this interview
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Responsibilities
- Communicate with customers through email, phone and chat (inbound and outbound)
- Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
- Help customers when something goes wrong - late orders, delivery issues, complaints
- Coordinate with couriers to support successful and timely deliveries
- Work closely with other teams (Logistics, Procurement, etc.) to solve problems fast
- Provide accurate information about products and services
- Capture customer feedback and share it to improve our service
- Use your authority to compensate complaints with credits within defined limits
- Contribute to a positive team atmosphere - Customer Care is a team sport
Requirements
- Experience from customer service or customer-facing roles
- German is a must (advanced level) - written and spoken
- English at least B2 level - written and spoken
- Czech/Slovak is preferred / strong advantage (written and spoken)
- Strong communication skills and a naturally customer-oriented approach
- Stress resilience and the ability to handle conflict situations calmly
- Quick learner, comfortable with basic tools (Google Workspace)
- You can think outside the box and find the best solution for the customer
- Willingness to work in shifts is required , the role may include work on weekends
Benefits
Additional Information
At Rohlik , Customer Care is one of the reasons we're a love brand . Customers regularly praise our service on social media - because we're fast, human, and we actually care. As a Customer Care Specialist , you'll be on the front line of that experience. You'll help customers via phone, email and chat , handle the more complex situations (including cases AI can't solve), and make sure every interaction ends with a customer who feels heard and helped. Why this role is exciting You'll represent a brand known for exceptional customer service - and help set the standard every day. You'll work with real people and real situations - problem-solving, not scripts. You'll handle both inbound and outbound communication, not just replies. You'll join a team that supports each other and takes pride in doing things properly. Hybrid setup: After onboarding (typically 1-2 months), home office is possible - often 3-4 days per week , depending on shift coverage and operational needs.
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