Associate Customer Onboarding Manager

Responsibilities

• Serve as a primary contact for clients, field sales, and all EA activities
• Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities
• Support account team members on Lifecycle Onboarding by adhering to timelines, requirements, and priorities
• Manage client requests to transition EA deals and lifecycle onboarding to an operational state
• Develop materials and facilitate customer onboarding kickoff calls
• Document onboarding activities in Gainsight, following playbook protocols
• Construct and present Customer Success Roadmaps to foster increased adoption and utilization
• Develop templatized material to review data sets within tools for onboarding purposes
• Construct client's online portal, consisting of all EA specifics and requirements, WWT services, WWT engagements, etc.
• Provide in-depth licensing training and best practices
• Maintain ongoing knowledge and insight of supported products and programs
• Partner with all areas of WWT to ensure the client is exposed to services and value throughout the term of their agreements
• Engage with our OEM partners to achieve expertise around assigned OEM's products, people, and processes
• Manage all aspects of client requests in order to drive consumption with full engagement with WWT delivery departments
• Identify new areas of opportunity beyond current organizational thinking
• Ability to self-educate and self-regulate time, focus and efforts to appropriately onboard yourself into the role/team, leveraging senior team members as mentor-type partners

Requirements

• Experience (1-2 years) in the fields of Customer Success, Sales, Business Development, or Project Management
• Base-level understanding of Cisco Enterprise Agreements, products and solutions is required, Cisco certification is a plus
• Proven ability to successfully solve problems quickly and take a "common sense" approach to challenges
• Ability and willingness to perform comfortably within an ambiguous and quickly changing environment
• Experience dealing with all levels of Corporate structure
• Previous Program/Project management a definite plus
• Strong business acumen
• Strong internal motivation and passion for learning
• Proven facilitation skills
• Strong project or process management skills
• Education:
• Undergraduate Degree in related field required
• 20% Nationwide Travel may be required
• Want to learn more about Customer Experience? Check us out on our platform:
• Customer Experience - WWT
• The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
• If you have any questions or concerns about this posting, please email taposting@wwt.com .
• #LI-RM1
• Why WWT?

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