VP - Digital Engagement, Innovation Group

Responsibilities

• Be part of a SWAT-style engagement team for rapid problem discovery and solving
• Define engagement models, operational cadence, and triage mechanisms to prioritize which enterprise pain points the team should tackle.
• Lead structured diagnostic cycles including root cause analysis, process mining, systems mapping, failure mode identification, stakeholder interviews, and quantitative/qualitative data collection.
• Responsible for platform monetization
• Develop and execute strategies for monetizing platform capabilities.
• Determine pricing models, value exchange structures, and partnership commercial frameworks.
• Work with cross-functional teams to track monetization KPIs and drive platform revenue growth.
• Identify and operationalize partnerships to build connectivity and the network ecosystem
• Build and deepen partnerships across fintechs and service providers.
• Deploy a structured partner onboarding process including sandbox access, technical certification, data-sharing agreements, security assessments, and commercial alignment.
• Responsible for Trend Analysis, Business Model Innovation and creative culture
• Scan the market, technology landscape, and competitor activities to identify new growth opportunities
• Identify, develop and implements new ideas, services, operating models and business models.
• Lead the design and testing of new business model constructs.
• Reimagine and design business processes for higher efficiency and productivity
• Build a culture of rapid innovation and cross-domain problem solving
• Model behaviors associated with innovation excellence, experimentation, openness, systems thinking, and solution-driven engineering.
• Coach teams to be hands-on with problem exploration, storyboarding, prototyping, and iterative delivery.
• Partner with Convergence Services team for service delivery.
• Facilitate structured, end-to-end discovery workshops
• Design and run high-quality discovery sessions with stakeholders across business, operations, risk, compliance, and technology.
• Conduct ecosystem and value flow mapping, persona analysis, workflow and data flow documentation, and identification of pain points and unmet needs.
• Elicit, refine, and validate requirements through scenario walkthroughs, service blueprinting, and "future back" solution envisioning.
• Ensure disciplined capture of insights, evidence, and assumptions.
• Co-develop future state process flows and value driver hypotheses
• Identify and implement efficient process flows, ensuring, ensuring alignment with technology standards, data interoperability, and privacy controls.
• Generate value hypotheses tied to revenue uplift, cost reductions, risk mitigation, and customer experience gains, supported by baseline metrics.
• Translate workshop outputs into formalized artefacts
• Produce clear, structured artefacts including BRDs, process maps, user stories, business cases, and value scorecards.
• Ensure artefacts are version-controlled, enterprise-compliant, auditable, and ready for handover to delivery teams.
• Align business, technology, risk, data, and governance partners on next step actions
• Lead alignment meetings that converge divergent interests and turn them into actionable, cross-functional plans.
• Define ownership models, accountability matrices (e.g., RACI), guardrai

Benefits

Additional Information

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Mission & Impact Reporting to the Head of Digital Engagement, this role is part of a high-impact engagement team to conduct research, deep diagnostic reviews within Business Units (BUs) and Support Units, uncovers root causes, and work with the Convergence Services team to design innovative and integrated services using the bank's enterprise capabilities-including AI/ML agents, data platforms, analytics services, workflow and automation engines, blockchain/tokenization capabilities, microservices, APIs, integration platforms, and net new services that must be built to close capability gaps. This role is central to drive growth by identifying, developing, and implementing new ideas, technologies, and business models. The VP manages the end-to-end innovation pipeline, foster a creative culture, and bridge the gap between emerging trends and practical, ROI-driven solutions that fuel new business value and ecosystem growth.

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