IT Technology Director

About the role

Intrum is an international organization with a strong market position in Credit Management, operating across multiple European markets. The Benelux region is strategically critical to our growth ambitions and plays a central role in our ongoing transformation journey. As we accelerate towards a more digital, data-driven, and scalable operating model, technology is no longer a support function-it is a core driver of performance, innovation, and competitive advantage. We are looking for a forward-looking Technology Director Benelux to lead the regional technology agenda across operations, delivery, governance, and continuous improvement as a true business enabler. This role is both strategic and operational, requiring a leader who can define direction while ensuring execution. You will shape the future of technology within the region and directly influence business performance, efficiency, and growth. It combines strong IT leadership with a clear focus on how technology can create business value-through modernization, digital enablement, automation, data, and AI applied in practical ways that improve performance, resilience, and growth. You will help ensure a secure, reliable, and efficient IT foundation while partnering closely with business leaders and Global IT to shape priorities, unlock opportunities, and translate strategy into tangible outcomes. Context: Transitioning from traditional IT delivery to business-driven technology Modernization of legacy systems and operating models Increasing focus on data, automation, and AI-led innovation You will work closely with business leaders and Global IT to manage day-to-day performance, strengthen governance, develop the team, and deliver the roadmap for the market. At the same time, you will act as an enabler and bridge between business ambition and technology execution-helping to identify opportunities to simplify processes, increase productivity, improve customer and colleague outcomes, and support sustainable business growth through technology. Your Mission To transform technology from a functional capability into a strategic growth driver-delivering measurable business value, resilience, and scalability across the Benelux. Role Overview As Technology Director, you hold end-to-end accountability for IT across the Benelux region, including strategy, operations, governance, and transformation initiatives. You work closely with business leadership and global IT to ensure alignment between strategic priorities and operational delivery. Reporting line: [CIO / Managing Director Benelux] Scope: Multi-country (NL & BE) Leadership: Internal teams + external partners/vendors Environment: International matrix organization

Responsibilities

• Strategy & Transformation
• Define and execute the Benelux IT strategy aligned with business goals
• Translate corporate strategy into actionable roadmaps and investment priorities
• Lead digital transformation initiatives (cloud, data, automation, AI)
• Operations & Delivery
• Oversee IT operations, service delivery, and project execution
• Ensure high performance, reliability, and scalability of IT services
• Drive continuous improvement and operational excellence
• Governance, Risk & Security
• Establish robust governance frameworks and compliance standards
• Ensure strong cybersecurity posture and risk management
• Manage budgets (multi-million € scope) with focus on value creation
• Leadership & Stakeholder Management
• Lead, inspire, and develop high-performing teams
• Manage strategic vendors and partners
• Act as trusted advisor to senior business stakeholders
• Navigate complex stakeholder landscapes within a matrix structure
• Success Profile (First 12 Months )
• Defined and implemented a clear, business-aligned IT roadmap
• Delivered measurable improvements in service levels and operational efficiency
• Initiated or completed key modernization programs
• Strengthened alignment between business and IT
• Achieved cost optimization and/or value creation initiatives
• Your Profile

Requirements

• Senior leadership experience in IT, digital transformation, or business technology
• Proven track r

Benefits

Additional Information

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. IT Technology Director Benelux Intrum Benelux IT Strategy, Digital Transformation & Business Impact Netherlands & Belgium | Hybrid | €8.365 - €11.950 + bonus + executive benefits

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