Service Advisor

Responsibilities

• Greet customers promptly and courteously upon their arrival.
• Listen to customer concerns and questions, providing accurate information and advice.
• Recommend appropriate services and repairs based on customer needs and vehicle condition.
• Provide detailed explanations of services and repairs to customers.
• Upsell additional services and products to enhance customer satisfaction and vehicle performance.
• Maintain customer records and follow up on service requests.
• Collaborate with technicians and the service department to ensure timely and accurate service delivery.
• Ensure high levels of customer satisfaction and retention through exceptional service.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or sales, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems and software used in automotive service management.
• We offer best in class industry benefits:
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Benefits

Additional Information

Dealership: L0237 Lithia Toyota of Missoula Lithia Toyota of Missoula Service Advisor Pay Range: $60k - $90k/Annually (DOE) We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive. We understand that the heart of our success lies in our people, which is why we're seeking a Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance. If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here. Why Join Us? Competitive Compensation: We offer a competitive salary package that reflects your valuable contribution to our team. Focus on Personal Growth: With access to professional development opportunities and ongoing training, we're committed to helping you grow both personally and professionally. Quality of Life: We believe in maintaining a healthy work-life balance, providing a positive work environment that respects your time and personal life. Team-Oriented Culture: Join a workplace where teamwork, respect, and communication are the foundation of our success.

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