Senior Manager, Compliance Services

Responsibilities

• Compliance & Regulatory Leadership
• Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to HCP/HCO engagements, interactions, and transparency reporting
• Serve as the primary compliance advisor for SE customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking
• Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations
• Product Subject Matter Expertise
• Develop and maintain an expert-level understanding of the Stakeholder Engagement product-including configuration, workflows, data dependencies, reporting logic, and upcoming roadmap features
• Evaluate how product enhancements, defects, or configuration choices affect customer compliance obligations, data integrity, and operational workflows
• Partner closely with Product and Engineering to provide compliance input on roadmap planning, requirement definition, and release readiness
• Cross-Functional Partnership & Internal Enablement
• Work closely with Implementation and Customer Success teams to ensure customers are configured and supported in a manner consistent with compliance expectations and best practices
• Support Sales as the compliance SME during demos, RFPs, prospect discussions, and conference participation
• Contribute to the design and delivery of internal training programs, playbooks, and knowledge-based content to elevate organizational expertise on compliance and SE product requirements.
• Customer Leadership & Relationship Management
• Build trusted, long-term relationships with customers, acting as their strategic compliance advisor and escalation point for complex issues
• Proactively engage customers to understand evolving business needs, pain points, and strategic objectives; translate insights into product or process improvements
• Participate in key customer meetings, governance forums, and business reviews to reinforce alignment and demonstrate product and compliance leadership
• Thought Leadership & Special Projects
• Lead or participate in specialized compliance engagements, including assessments, audits, policy reviews, customized training, and best-practice consultations
• Represent the organization at industry conferences, webinars, and professional associations to strengthen brand reputation and support commercial growth
• Develop thought-leadership content (whitepapers, presentations, guidance documents) to support customers and internal teams

Requirements

• Bachelor's degree required; advanced degree or relevant certification (HCCP, RAC, etc.) preferred
• Minimum 5+ years of experience in the life sciences industry in one or more of the following areas:
• Commercial compliance
• Medical or commercial operations
• Transparency/aggregate spend
• HCP/HCO engagement management
• Experience serving in a customer-facing or advisory role is strongly preferred
• Strong knowledge of U.S. and/or global laws, regulations, and industry codes governing interactions with HCPs/HCOs (e.g., OIG, PhRMA, AdvaMed, EFPIA, Sunshine Act)
• Familiarity with compliance technologies (e.g., engagement management, transparency reporting, CRM, workflow tools) is a plus
• Professional Skills
• Demonstrated ability to influence and lead across functions without direct authority
• Exceptional communication, facilitation, and presentation skills with the ability to translate complex compliance concepts into practical guidance
• Strong analytical and problem-solving skills; ability to identify root causes and drive resolution in complex customer environments
• Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously
• Collaborative, customer-centric mindset with the ability to establish trust and credibility quickly
• What we provide:
• Merit-based compensation - Competitive base salary plus bonus
• Work from anywhere - Roles are open to candidates located anywhere in the US (United States)
• Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
• 401k+ Match
• Comprehensive health, dental, and vision insurance
• Paid Parental Leave
• Health and wellness perks including li

Benefits

Additional Information

Role Overview Reporting directly to the Director, Compliance Services & Editor, Compliance Digest, the Senior Manager, Compliance Services will serve as the senior subject matter expert (SME) for the Stakeholder Engagement (SE) platform, acting as a strategic advisor to customers and an internal thought leader across the organization. The Senior Manager, Compliance Services will be responsible for interpreting the evolving compliance landscape, advising customers on best practices, and ensuring the SE product is aligned to regulatory expectations and customer needs. This position is highly cross-functional-partnering closely with Implementation, Product, Sales, and Customer Success to drive excellence in delivery, strengthen customer relationships, and support business growth.

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