Client Services Manager, Home Care

Responsibilities

• As a Client Services Manager, you'll play a critical role in coordinating services, supporting clients and staff, and driving growth within the habilitation program:
• Manage and grow a caseload of clients receiving support services
• Coordinate client services, including scheduling and resolving emergent needs in a fast-paced environment
• Build and maintain strong relationships with clients, families, referral sources, payors, and community partners
• Partner with Clinical and Habilitation leadership to support and supervise Habilitation Technicians and DSPs
• Collaborate with internal teams and external stakeholders to ensure high-quality, compliant care delivery
• Track and manage authorizations, utilization, and key performance metrics to ensure financial and operational success
• Apply strong analytical skills and attention to detail to optimize scheduling, service delivery, and caseload performance

Requirements

• We're targeting ambitious, self-motivated professionals who are energized by growth, accountability, and making a difference:
• Required :
• Bachelor's degree
• Strong organizational skills and attention to detail
• Ability to work independently and manage competing priorities
• Preferred :
• Experience supporting individuals with I/DD or Medicaid waiver programs
• Prior experience in home care, human services, or a medical office setting
• Supervisory or leadership experience
• Proven ability to take initiative and grow responsibilities or caseloads over time
• Key Traits for Success :
• Self-starter with a high level of ownership and accountability
• Ambitious and growth-oriented mindset
• Strong analytical and problem-solving abilities
• Comfortable in a fast-paced, ever-changing environment
• Compassionate and mission-driven, with a passion for helping others
• Why You'll Love BAYADA
• The stability of a national organization with the heart of a family-owned company
• Clear growth paths and career advancement opportunities
• Supportive, team-oriented local office environment
• Monday-Friday schedule for work-life balance
• Weekly pay and strong employee recognition programs
• Award-winning culture, including:
• Newsweek Best Place to Work
• Newsweek Best Place to Work for Diversity & Women
• Glassdoor Best Places to Work
• Ready to grow your career while making an impact?
• Join a team that values your ambition, supports your development, and empowers you to deliver exceptional care every day.
• As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
• BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

Benefits

Additional Information

BAYADA Home Health Care is seeking a driven, compassionate, and results-oriented Client Services Manager to join our growing Habilitation Home Care office in Philadelphia, PA . This role in an In -Office Position . This is an ideal opportunity for a motivated professional with experience supporting individuals with intellectual and developmental disabilities (I/DD) or Medicaid waiver programs who is ready to take ownership of a caseload, grow professionally, and make a meaningful impact. At BAYADA, we believe our clients deserve care delivered with compassion, excellence, and reliability-and we're looking for someone who shares that mission while thriving in a fast-paced, entrepreneurial environment.

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