Field Operations Manager

Responsibilities

• Account implementations
• Turn new account requirements into a runnable operational plan: layout, staffing, workflows, and service standards
• Run the on-site setup, training, and first weeks of live volume alongside the local team
• Coordinate with sales, logistics, and location ops so what was sold is what gets executed
• Hand ownership to the local team once the account runs stable, then verify the handoff held
• Field execution & operational resets
• Travel to Saltbox markets to lead launches, operational resets, and high-priority initiatives
• Diagnose operational drift, identify root causes, and implement fixes the local team can sustain after you leave
• Partner with Market Leaders and Location Managers on execution: you bring the playbook, they own the building
• Playbooks, training & standards
• Write the SOPs, playbooks, and operational standards that turn one market's win into every market's default
• Design and deliver training that gets field teams certified on new processes and programs
• Maintain a single source of truth for operational standards and retire outdated versions before they cause drift
• Team coaching & enablement
• Coach Member Specialist Leads and Location Managers through new programs until they can run them independently
• Build train-the-trainer capacity in each market so adoption doesn't depend on your presence
• Leave every engagement with a named local owner and a written handoff
• Performance & analytics
• Use operational data to figure out what to fix first and show whether it worked
• Track adoption and outcomes for every program you launch, and intervene early when metrics slip
• Report progress on launches and resets on a cadence leadership can plan around
• How we measure success
• New accounts go live on schedule and transition to local ownership within 30 days of stable operation
• New locations open with certified teams running the standard playbook from day one
• Process adoption holds at 90%+ across markets 60 days after rollout, measured, not assumed
• Operational resets stick: the same issue doesn't reappear within two quarters
• Field teams get measurably more self-sufficient, with fewer escalations to you over time, not more
• Market Leaders pull you in proactively because your involvement makes their numbers better
• Who thrives here
• You take ownership of outcomes, not just tasks: that's the ownership mentality we hire for
• You're energized by airports, warehouse floors, and new problems in new cities. 50% travel sounds like a feature, not a cost
• You get satisfaction from making yourself unnecessary: the win is the team running it without you
• You're as comfortable walking a customer through their setup as you are sorting packages next to the team at 7am
• You don't wait for a perfect playbook: you build the first version

Benefits

Additional Information

Full-time - Salaried - Operations Excellence Location: Remote, based in Los Angeles, the Washington DC metro, the Atlanta metro, or the Phoenix area Travel: approximately 50% Saltbox makes the hardest parts of running a small online business simple. Our workspaces bring together flexible warehouse suites, offices, and hands-on logistics support, all designed to help eCommerce entrepreneurs scale with confidence. Our members run businesses across Fashion & Apparel, Health & Beauty, Electronics, Household Goods, and more. When you join Saltbox, you're not just joining a company, you're helping real small business owners in your own backyard succeed. Saltbox is growing: new locations are opening, new programs are rolling out, and new accounts need to be set up right. The Field Operations Manager is the hands-on operator we send in to make those things happen on the ground. You'll spend roughly half your time embedded in Saltbox markets: implementing new accounts, opening new locations, running operational resets, and training the teams who keep it all going. The other half you'll spend turning what worked into playbooks and training the rest of the network can run. Your job is to execute what's new, account implementations, location openings, operational resets, and leave behind teams and systems strong enough that they don't need you anymore. This is the first time Saltbox has hired this role, so there's no playbook waiting for you. You'll write it. You'll do the work first, on the floor, alongside the team, then turn what worked into the standard everyone else runs. If you want a real say in how a role, and a growing network, take shape, this is that seat. What the job looks like One week you're on a warehouse floor in Atlanta setting up a new account alongside the local team. The next you're home, turning what you learned into a playbook every market can run. You'll travel roughly 50% of the time, working shoulder to shoulder with Market Leaders and Location Managers while you're on the ground. Your remote weeks are for building: writing SOPs, coaching teams over video, and checking whether what you rolled out last month actually stuck.

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