General Manager

About the role

The General Manager is the leader of the entire venue and owns the full business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events. You will set the direction for the business, build the leadership team that runs it, and drive performance across every part of the operation. This role operates with autonomy and expects accountability. As the leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events , and high-volume seasons.

Responsibilities

• OWN THE BUSINESS
• Take full ownership of venue performance including revenue, labor, costs, and overall profitability
• Demonstrate strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business.
• Build and execute the annual operating plan with clear financial targets and priorities
• Manage the P&L with intention, understanding how each part of the business contributes to results
• Forecast, identify trends early, and act decisively to protect and grow the business
• Drive new revenue through partnerships, events, and local market opportunities
• Leading the Guest Experience
• Set the standard for a consistent, high-quality experience across all guest occasions
• Use guest feedback and operational data to continuously improve the experience
• Stay visible in the venue and lead from the floor
• Build and Lead Your Team
• Hire, develop, and retain a strong leadership team that can operate independently
• Create a culture where people are engaged, respected, and held accountable
• Invest in talent development and build a pipeline of future leaders
• Address performance directly and maintain a high bar for the team
• Represent the Brand
• Build relationships in the local market with businesses, community leaders, and partners
• Position the venue as a destination in the community
• Drive events, partnerships, and activations that grow awareness and revenue
• Ensure Compliance and Safety
• Maintain a safe and compliant environment for all guests and associates
• Ensure adherence to all local, state, and federal regulations
• Build a culture where safety and compliance are part of daily operations
• CORE COMP E TENCIES FOR SUCCESS
• Drives Results | Consistently achieving results, even under tough circumstances.
• Creates an organization that pushes forward in difficult circumstances.
• Eliminates obstacles that affect organizational performance.
• Gets results that have a clear, positive, and direct impact on business performance.
• Drives the organization to achieve results and holds people accountable for outcomes.
• Strategic Mindset | Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Leverages the organization's key differentiators to develop a viable long-term strategy.
• Explores future scenarios and possibilities to help the organization respond to change and shape the future.
• Revisits and updates business strategies in response to evolving market dynamics and organizational needs.
• Develops and integrates organizational strategies to achieve and sustain competitive advantage.
• Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Builds a cohesive leadership team that drives the goals and success of the organization.
• Creates a culture with systems and processes that enable cross-functional teamwork.
• Instills a common mindset and team spirit across the organization.
• Models teamwork by working effectively with other leaders throughout the organization.
• Ensures Accountability | Holding self and others accountable to meet commitments.
• Creates an environment of accountability for meeting agreed-upon expectations.
• Ensures that

Benefits

Additional Information

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage , events, and entertainment into one experience that keeps guests coming back. WHAT WE'RE SEEKING Are you the kind of leader who sees the full business, not just the operation in front of you? Do you think in terms of revenue, margin, talent, and long-term growth? Are you comfortable being accountable for results without waiting to be told what to do? We're looking for a General Manager who operates as an owner. Someone who builds teams, drives performance, and takes full responsibility for the success of the venue. This role isn't about maintaining standards. It's about setting them and raising them If you're looking to run a business, not just manage a shift; this is where you do it.

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