IT Services Specialist - Cleveland, TN Plant & Distribution Center

About the role

Thank you for your interest in Mueller Water Products, Inc. For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America. Our purpose is to connect communities to water, life's most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions-solving challenges, enriching lives and safeguarding the future-we are making a positive impact that will last for generations. By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application. IT Services Specialist - Cleveland, TN Plant & Distribution Center IT Services Specialist Job Title: IT Services Specialist Department: Information Technology Location: Cleveland, TN (Plant and Distribution Center) Reports To: IT Services Team Lead Job Summary: The IT Services Specialist is a key member of the Mueller Water Products IT team, providing essential technical support and services to our user community, including Executive staff and the C‑Suite team. This role encompasses a wide range of responsibilities, from diagnosing and resolving technical issues to installing and configuring hardware and software. The position also plays a critical role in facilitating the onboarding of new hires and maintaining a high standard for IT support and service delivery across the organization. Primary Responsibilities: Executive and C-Suite Support: Provide dedicated technical support to Executive staff, including the C‑Suite, ensuring prompt issue resolution and optimal technology performance. Technical Troubleshooting: Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, conference room technology, and network connectivity. Hardware and Software Management: Install and configure IT hardware and software. Perform routine maintenance and updates to ensure reliable operations. Network Support: Troubleshoot hardware, software, and connectivity issues to minimize downtime and maintain business continuity. Service Desk Operations: Follow standard operating procedures and best practices for service desk operations. Track, route, and document incidents and service requests, with experience using ServiceNow or similar ITSM platforms. New Hire Onboarding: Manage technical onboarding for new hires, including device configuration and workspace setup to ensure a smooth start. Manufacturing/Production IT Support: Provide onsite and remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• 3+ years of experience in an IT support role with a proven ability to resolve a wide range of technical issues
• Experience supporting executive teams, with strong communication skills and a high level of discretion
• Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management
• Familiarity with IT service management (ITSM) best practices and hands-on experience with ServiceNow platform (preferred)
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and the ability to work effectively with all levels of the organization
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are preferred
• Other Compensation & Benefits:
• Equal Employment Opportunity:

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