Product Owner III

About the role

If you're driven to get results and would like to collaborate within a fast-paced, value focused team, then GM Financial may be the right place for you. Be part of a Digital Payments team revolutionizing how businesses and consumers transact in a rapidly evolving digital economy. The role is geared towards Technical Product owner who acts as the bridge between business stakeholders and engineering teams to deliver scalable, secure, and compliant digital payment solutions. Owns the product backlog for the Digital Payments Platform, prioritizing features that enhance user experience, security, and transaction reliability. Drives end-to-end product lifecycle - from requirements gathering and roadmap planning to feature release and post-launch optimization. The Technical Product Owner is responsible for the success of the product by maximizing the output of the development team. The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work. This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touch points to ensure the best business results. In this role you will: The technical PO acts proactively to consistently deliver on commitments with little supervision Work with APIs, cloud platforms, payment vendors, and advanced tools in Payment's domain Managed end-to-end relationships with multiple Payment Service Providers (PSPs) to ensure seamless integration, SLA adherence, and ongoing platform stability Worked closely with PSPs on digital payment flow designs, aligning technical specifications with user experience goals and compliance requirements. Handled PSP escalations and support issues, driving faster resolution of transaction failures, settlement mismatches, and API performance bottlenecks. Collaborated with PSPs' technical and product teams to co-design innovative payment solutions including tokenization, one-click checkout, and 3DS authentication flows. Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements Identifies, evaluates and introduces new approaches/technology to use in product development Drive the development of features like real-time payments, digital wallets, and fraud prevention solutions that define the future of payments Explore alternative ways to view and solve problems to achieve results beyond what is required Play a key role in designing and implementing solutions that support exponential growth and the integration of emerging technologies. Collaborate with leadership and directly influence the organization's payments strategy and priorities. Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas Focus on constantly improving processes, products, and services and exploring innovative ways to do the job Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions Asks provocative questions to understand current practices and the customer's experience before moving to problem solving Seeks to understand and experience the full array of stakeholders' (eg, internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation Communicates potential benefits of new ideas to stakeholders Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods Takes immediate action when confronted with a problem or when made aware of a situation Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers Create novel solutions with measurable value for existing and potential customers (internal or external) Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA Communicate with all levels of leadership, internal business partne

Additional Information

JOB DESCRIPTION Why GMF Technology? Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. This position will be posted until filled.

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