Senior Revenue Cycle Manager

About the role

We are looking for an experienced and people-first Senior Manager of Revenue Cycle to lead our billing and collections team across a growing multi-site dental organization. This role is hands-on and team-focused: you will supervise day-to-day RCM operations, coach and develop your staff, and ensure claims, AR, and collections workflows run smoothly and efficiently. The right candidate is a strong communicator who thrives in a fast-paced environment, knows dental billing inside and out, and genuinely enjoys building and mentoring a team. Location & Work Model Primary base: Remote arrangements will be considered for the right candidate, with periodic on-site visits to our New Hyde Park, NY and Melville, NY headquarters.

Responsibilities

• Supervise and develop a team of billing specialists, AR follow-up staff, and credentialing coordinators, providing day-to-day coaching, performance feedback, and professional development support.
• Oversee the full claims lifecycle: eligibility verification, claim submission, payment posting, and denial resolution across all supported practice locations.
• Manage accounts receivable follow-up workflows, ensuring outstanding balances are pursued in a timely and organized manner and escalating complex accounts as needed.
• Monitor denial trends, identify root causes, and work with your team to resolve and prevent recurring issues.
• Support patient financial experience by ensuring staff communicate billing information clearly, handle payment plans professionally, and collect point-of-service payments consistently.
• Partner with practice operations teams to resolve billing issues, address payer questions, and support smooth day-to-day financial workflows at the practice level.
• Assist in onboarding newly affiliated practices by helping standardize billing workflows and training incoming staff.
• Track team productivity and operational performance, flagging issues and recommending process improvements to leadership.
• Ensure team adherence to HIPAA, ADA, CDT coding guidelines, and all applicable payer and state billing requirements.
• Coordinate with credentialing staff to support provider enrollment and maintain accurate payer rosters.

Requirements

• Required:
• 4+ years of experience in dental revenue cycle management, with at least 1 to 2 years in a supervisory or team lead role.
• Solid working knowledge of dental billing and coding, including CDT codes, ADA claim forms, insurance verification, and coordination of benefits.
• Hands-on experience managing accounts receivable and working denied or underpaid claims.
• Demonstrated ability to lead, motivate, and develop a billing team in a multi-location or high-volume environment.
• Strong communication skills with the ability to work cross-functionally with practice staff, operations managers, and finance teams.
• Proficiency with dental practice management software such as Dentrix, Eaglesoft, or Open Dental.
• Working knowledge of HIPAA and dental billing compliance requirements.
• Preferred:
• Experience working within a DSO, dental group, or multi-site healthcare organization.
• Familiarity with clearinghouse platforms and RCM reporting tools.
• Associate or bachelor's degree in Healthcare Administration, Business, or a related field.
• Revenue cycle certification (CRCR, CHBME, or equivalent) a plus but not required.
• Compensation & Benefits:
• Competitive compensation commensurate with experience, including base salary, performance bonus, comprehensive health, vision and dental benefits, 401(k) with employer match, paid time off, and professional development support.
• We are an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates across all backgrounds and geographies.
• NY Salary Range $110,000 - $150,00 annual salary
• Salary Range
• $110,000 - $150,000 USD

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