Floor Manager - Catering

Benefits

Additional Information

Take responsibility for the smooth and efficient running of all retail spaces including restaurant and the coffee outlets. Manages direct reports to ensure day-to-day operations standards are meet. Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required: Adhere to KPIs and manage non-compliance. Develops specific goals and plans to prioritise and delegate when required, organise own workload. Make a continuous assessment of the performance of all staff under supervision to establish training needs and development potential. Control cost and work towards/exceeding budget and achieving financial targets/forecasts constant monitoring of performance. Ensure all legal compliance is followed within the departments, such as Health & Safety procedures and finance. Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance. Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly. Ensure excellent customer service, regularly assess customer experience and recommend improvements. Monitoring customer feedback, handling customer complaints and resolving issues with action plans in a timely manner. Compile training and development plans for department heads with areas of responsibility and ensure all training is completed to a high standard for all team members You thrive on getting the best out of people and maximising commercial opportunities. You draw satisfaction from managing, training and supporting a team You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met Have experience commensurate with role Thrive on delivering a great customer experience and leading by example Able to demonstrate your analytical approach to problem solving For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.

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