Snr PSP Individual Giving Assc

Responsibilities

• General
• Develop annual plans for acquisition, donor retention and development programme (i.e. forecasts of costs and expenses, income projections, donor figures, etc.)
• Develop, manage and improve donor servicing and communications to provide a best in class donor care with best practice standards (welcome, information, thank you letters, donor monthly newsletter, in-bound and out-bound donor emails and calls, complaints, etc.).
• Work with marketing agencies to develop contact strategies and donor journeys for different segments of the database using a variety of channels including telemarketing, digital and mail.
• Supervise the implementation of campaigns such as upgrade, conversion, acquisition, welcome, recapturing, loyalty, thank you, one-off calls, marketing research, upgrade middle donors, middle donors one-off and others.
• Draft submission to the National Growth Fund related to IG programs to secure funding to increase and diversify donor base.
• Contribute to the development of detailed annual plan for the IG programs.
• Supervise on progress against the work plan, expenditure, budget and targets.
• Supervise middle value donors and prospects activities as well as manage regular communication with IG Fundraising Unit and major donor specialist.
• Supervise the donor database management and any activity related to the donor data care, ensure data entry accuracy and provide analysis of data upon request.
• Donor Acquisition
• Work to develop cross channel fundraising campaigns such as F2F, Digital, DRTV, Multichannel, Direct mailing, etc. and in particular for:
• a) Face to Face
• Supervise the Face to Face activities, both in-house and/or outsourced.
• Lead in the development, implementation, and management of the Face to Face fundraising strategy.
• Lead in the development, management and achievement delivery of Face to Face budgets, financial targets and expenditure according to UNHCR policies on financial management, sustainability and best value.
• Manage relations with partners, contractors and suppliers to implement the program(s).
• Diversify Face to Face models, suppliers and channels (i.e. Door to Door, B2B, etc.) in order to reduce the risk of dependency.
• Supervise that a location strategy, policies and communication cycle are in place in order to acquire new locations, to keep and upgrade the existing ones.
• Manage and support the creation of marketing briefs in order to create specific Face to Face campaigns based on improving the connection between the donor and the cause.
• Ensure workforce (i

Benefits

Additional Information

Deadline for Applications June 15, 2026 Hardship Level A (least hardship) Family Type Family Residential location (if applicable) Grade GS7 Staff Member / Affiliate Type General Service Reason Regular > Regular Assignment Target Start Date 2026-08-03 Standard Job Description Senior Private Sector Partnerships Individual Giving Associate Organizational Setting and Work Relationships The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern (POC). Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions. Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value. The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 (depending on local market conditions, as well as scope of responsibility) per year to UNHCR. The Senior PSP Individual Giving Associate promotes team development of the IG team, providing effective leadership to enable and motivate a team of support staff members to operate to their full potential. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

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