Credit & Collections Specialist

About the role

The Credit & Collections Specialist plays a crucial role in maintaining the company's financial health by managing a complex portfolio of delinquent accounts. This position requires in-depth knowledge of collections best practices, sound judgment, and the ability to independently resolve issues that impact the company's financial operations and customer relationships. This role demands the regular exercise of discretion and independent judgment in matters of significance to the company's business operations. Essential Duties and Responsibilities: Manage and prioritize a high-value portfolio of delinquent accounts, utilizing advanced analytics to assess collectability and determine optimal case strategies for maximum recovery while managing associated costs. Initiate and engage in outbound communications with customers regarding delinquent accounts, negotiating payment solutions and repayment plans, and providing exceptional customer service while upholding company standards and compliance requirements. Conduct in-depth analysis of accounts receivable trends, identifying areas for improvement and recommending solutions to enhance collection processes and potentially automate manual activities. Collaborate with cross-functional teams, including sales, billing, and customer service, to resolve complex billing issues, discrepancies, and customer complaints. Exercise discretion and independent judgment in resolving invoice disputes, negotiating payment arrangements, and determining appropriate actions for accounts requiring additional attention or potential escalation. Manage a portfolio of internal and external legal cases related to collections, including initiating case budgets, developing case strategies, and coordinating with external legal firms. Represent the company in key legal proceedings such as hearings, mediations, conferences, and trials, making critical decisions regarding discovery and working with legal counsel. Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and recovery rates, preparing and presenting reports on collection activities and progress to management. Provide training and mentorship to junior collections staff on collections procedures, legal compliance, and effective communication strategies. Act as a subject matter expert on collections policies, procedures, and relevant regulations (e.g., FDCPA, SCRA, bankruptcy), ensuring adherence and compliance. Regular, consistent and necessary to meet the needs of the business Assists the leadership of the AR team and other team members with various research projects and/or special projects Performs other duties and responsibilities as assigned Must conduct self in an ethical, legal, and responsible manner at all times Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct Competencies Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions. Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company. Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information. Strong attention to detail Ability to work in a fast-paced environment Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices Education/Experience: Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience. Bilingual capability strongly preferred Minimum of five years of progressive experience in collections, with a strong understanding of accounts receivable and credit risk assessment. Demonstrated ability to

Benefits

Additional Information

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people. If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way. Position Description J ob Title: Credit & Collections Specialist Reports To: AR Manager FLSA Status: Exempt Location: Shared Services Office, Irving, TX

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