Tier 1 Client Technical Representative - Health (Remote)

About the role

As the Tier 1 Client Technical Representative, you will report to Experian Health. You will manage complex issues escalated from our teams related to the Patient Access Curator suite of products. You'll have opportunity to: Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues. Troubleshoot issues related to the Patient Access Curator platform. Troubleshoot complex payer issues. Small to medium size project management and oversight. Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce. Work with clients through support cases, email, and telephone and meet with them to resolve issues. Determine the severity and scope of issues, inquiries, and requests. Manage and troubleshoot client and user payer configurations.

Requirements

• Bachelor's degree in business, healthcare management, or a related field is beneficial
• 2+ years experience in the healthcare IT industry
• Experience with healthcare EDI transactions and ANSI X12 message structure (270/271)
• Analytical with Experience providing detailed troubleshooting and resolutions to users
• Flexibility to manage unforeseen situations outside of the agent's control.
• Patience in handling repetitive customer support issues.
• Prioritize and differentiate important tasks from urgent ones.
• Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization
• Experian support is a 24/7 365 responsibility. Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability
• Additional Information
• Benefits/Perks:
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
• Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Additional Information

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com .

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