Pharmacy Technician Supervisor

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JOB SUMMARY: The pharmacy technician supervisor at MAHEC works in collaboration with the departmental leadership team and operates as the first line of support for the pharmacy technicians. The Pharmacy Technician Supervisor assists with achieving excellent patient experience, high quality outcomes, and improved productivity for the team. Performs the daily duties of the pharmacy technician. Pharmacy technician roles supervised by pharmacy technician supervisor include refill protocol team, medication assistance program, patient access center, and population health. SPECIFIC RESPONSIBILITIES: Assists in the interviewing and selection process of technicians. Participates in and coordinates new employee onboarding and training for technicians Completes technician competency assessments and provides real-time feedback on job performance. Coaches team members to achieve success Conduct technician meetings to ensure staff are appropriately updated on departmental and system updates and communications. Perform clinical chart audits as needed, using established review protocols. Manage daily operations of technician-related Pharmacy services, including developing, updating, and reviewing Standard Operating Procedures (SOP) for all technician duties. Participates in front line duties as needed such as prescription refills, medication access and patient access center. Problem-solve patient complaints and complex medication-related issues with communication/follow-up with department heads and administration. Identify and communicate need for adequate resources to meet needs of patients and staff. Participates in system changes in the department to ensure staff understands process and workflow changes under direction of the chair, administrative director, or designee. Contributes to the goals of pharmacy leadership by timely completing projects and new initiatives. Identifies opportunities to improve processes based on feedback and experience. Communicates effectively with pharmacy leadership team. Monitors and identifies opportunities to enhance productivity and efficiency in human and material resources Communicate in an effective, professional manner. Maintain effective working relationships with all Perform other related duties incidental to work described This role description is a general description of the essential job functions. It is not intended to describe all the duties the Pharmacy Technician Supervisor may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue.

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