Parts Counter Sales Representative

About the role

Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry. Essential Duties - First shift Monday - Friday, with occasional Saturday morning hours. - Assisting customers after hours when on-call. - Greet all customers and answer phones in a polite and timely fashion. - Utilize formatted phone script when answering calls. - Process Customer and Shop orders, backorders, credits and quotes. - Look up parts via supplied computer programs for CAT and other brands we service. - Handle cash and credit payments and returns per procedures. - Resolve customer issues or concerns as necessary. - Assist with preparing and maintaining merchandise displays. - Able and willing to perform warehouse duties as assigned. - Perform related duties as assigned.

Requirements

• High School Diploma or (GED) equivalent.
• Energy and stamina to work extended hours and weekends, as well as work overtime as needed.
• Strong verbal communication skills.
• Strong problem solving and organizational skills.
• Detail oriented with a high level of accuracy.
• Basic math skills.
• Able to lift 50 pounds.
• Able/willing to learn to operate Material Handling Equipment.
• Valid driver's license and good driving record.
• Able to work in a dynamic, fast paced distribution center environment.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Preferred Skills and Competencies
• Prior industry experience.
• Past experience in automotive industry a plus.
• Basic mechanical ability a plus.
• This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
• Apply Online - https://re22.ultipro.com/SOU1021/jobboard/NewCandidateExt.aspx?__JobID=877
• Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Benefits

Additional Information

Location: N. Reading, MA Department: Parts Employment Type: Full Time Non Union Work Hours: 1st Shift Requisition Number: 16-0105

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