Senior Revenue Operations Manager

Requirements

• 7+ years in healthcare revenue cycle or billing operations, with at least 2 years in a management or lead role
• Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience a strong plus
• Telehealth, reproductive health, or women's health background strongly preferred
• Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care
• Hands-on experience configuring and managing billing systems and EHRs; comfortable being the internal subject-matter expert
• Analytical mindset with a track record of using data to identify trends, track KPIs, and drive process improvements - not just reporting numbers but acting on them
• Strong cross-functional operator: able to work with Clinical, BD, Finance, Product, and Clinical Operations without needing a go-between
• Excellent written and verbal communication skills; able to translate billing complexity into clear escalations, documentation, and leadership updates
• Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented
• Passion for Hey Jane's mission and a commitment to expanding access to essential healthcare

Additional Information

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA. We are living through a pivotal moment for reproductive and sexual health-and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment-and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We're committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares. At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare-and bring that same vision to our workplace. We're an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

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