Senior Business Operations Manager
External
Zeely · WorldwidePrepare for this interview
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About the role
Zeely AI is an AI-powered marketing platform that helps businesses create ad creatives, UGC content, and launch effective marketing campaigns. 🚀 4× growth over the last year 📈 1,000,000+ businesses use Zeely 🇺🇸 Top-3 player in its category in the US market 👥 170+ team members Your role You will become an operational partner for all key departments across the company - including Engineering, QA, Product, Analytics, Organic Growth, Marketing, Customer Success, HR, and Legal. Your mission is to dive deep into different teams' processes, identify inefficiencies, and own the full improvement cycle: Problem → Analysis → Solution → Implementation → Impact Measurement
Responsibilities
- Conduct operational audits across different departments.
- Identify bottlenecks, process losses, and opportunities for improvement.
- Build process maps, SOPs, RACI frameworks, and improve workflows.
- Drive process improvements from idea to implementation.
- Work with Jira, Tableau, and operational metrics.
- Identify opportunities for automation and increased efficiency.
- Who we are looking for
- 4+ years of experience in Business Operations, Strategy Operations, Process Management, or Operations Consulting.
- Proven experience in conducting process audits and optimizing workflows.
- Ability to collaborate with cross-functional teams without direct authority.
- Strong systems thinking and the ability to identify root causes rather than symptoms.
- Experience working with Jira and process documentation.
Requirements
- Experience in product tech companies or Big4.
- Experience building processes from scratch.
- Proven cases with measurable business impact.
- Why this role is exciting
- In many companies, Operations is mostly about maintaining existing processes.
- At Zeely, you will help build the company's operational system: dive into different departments, identify growth opportunities, drive change, and have a direct impact on business efficiency.
- ✨ High level of ownership and freedom in decision-making.
- ✨ Direct collaboration with the Head of Operations and team leaders.
- ✨ Opportunity to see the real impact of your decisions on company scaling.
Benefits
Additional Information
At Zeely, we are scaling rapidly, and with growth comes increasing complexity of processes. That's why we are looking for a Senior Business Operations Manager - someone who will help transform chaotic processes into clear, scalable systems. You will work directly with the Head of Operations, conduct cross-functional process audits, identify inefficiencies, drive improvements, and ensure they lead to measurable business impact. If you enjoy identifying root causes, building efficient processes, and influencing how an entire company operates - we might be a great match 💚
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