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NOC Surveillance Analyst

External
ringcentral logoRingcentral · Denver, CO
Full-timeOn-site1d ago
ConfluenceJiraLinuxTCP/IP
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Requirements

  • Experience using an Event Management System: HP Open View, Zabbix, Solar Winds, BMC
  • Some scripting and regex knowledge
  • Telecommunications industry experience
  • Experience in customer-facing roles

Benefits

Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefitsVoluntary supplemental health coverage and life insurance401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leaveFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee 1:1 coaching, perks and discounts programAbout RingCentralRingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are hired in Colorado, the compensation range for this position is between $57,400 and $82,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may incHealth insuranceDental insuranceVision insurance401(k)Flexible scheduleEquity / stock optionsPerformance bonusParental leave

Additional Information

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We're currently looking for: NOC Surveillance Analyst to join our Network Operations Center during the 2nd shift. Job Description Monitor production networks to detect system issues and/or alarms. Investigate alarms and issues accordingly based on RingCentral's Standard Operating Procedures. Swiftly resolve issues or escalate issues to the appropriate owning department for further attention. Provides analysis and support in escalation tickets for complex VOIP/Voice, data, or system issues. Promptly enters new data and updates into multiple ticketing systems; ensuring accurate and up-to-date information including steps taken to troubleshoot or resolve issues. Implement disaster recovery procedures to prevent or limit system downtime. Professionally triage with business partners, vendors, and customers to resolve issues swiftly. Promptly responds to incoming communications (phone, email, instant messaging, etc...) and directs reports and information requests appropriately. Ability to act independently with little to no supervision. Required Technical skills: 2 years' work experience College degree or equivalent experience Familiarity with Windows and Linux based systems Familiarity with VOIP and SIP protocols Familiarity with basic Networking Principles: TCP/IP, HTTP/S Familiarity with JIRA and Confluence Familiarity with change management best practices Required Soft skills: Analytical thinking Disciplined Clear communication skills Quick learner Stress Resistance

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