Freight Forwarding Logistician

About the role

Mandate: Reporting to the Freight Manager, the Freight Forwarding Logistician is responsible for processing and reviewing international ocean import cargo transactions and managing bookings for a portfolio of clients. Other Duties: - Serve as a key point of contact for clients, providing timely assistance and maintaining strong customer relationships through effective communication. - Assist with planning and organizing operational logistics across supply chain departments. - Facilitate ongoing communication with freight coordinators to ensure smooth coordination across departments and facilities. - Assist in monitoring shipment activity and updating freight status information to support timely deliveries and receipts. - Prepare and submit freight reports when needed. - Maintain freight documentation, records, and logs, as required. - Update worksheets and specifications regarding the status of freight operations, shipment rates, and other logistics information. - Other duties, as assigned. Requirements: - Minimum of 4 years' experience of operations in a Freight Forwarding environment - Minimum of 4 years of customer service experience - College diploma in Supply Chain Management or International Transportation and Customs is required - Experience with CargoWise One or related systems is considered an asset What You Offer: - Proficiency in establishing rapport and developing solid relationships with key customer contacts - Ability to ask the right questions, listen carefully, and understand customers' needs - Ability to work efficiently in a team environment, as well as independently - Excellent communication skills - Extremely detail-oriented and highly organized What We Offer: - Cultural diversity and equal opportunity employer - Competitive compensation - Comprehensive benefits package, including fitness reimbursement program(s) - Education Reimbursement Program - Balance between work and home life - Environment where collaboration to provide innovative and efficient client service is the essence of our culture

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