User Researcher

About the role

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. We're looking for a User Researcher to join the Product Design & User Research team in our London Office. You'll be working on our Experience team using a wide range of research methods to help us get a deeper understanding of our audiences. You'll work alongside three fully empowered squads of designers, product managers, engineers and the Newsroom with support from and access to relevant stakeholders from around the FT such as data and marketing. You'll help deliver end-to-end product experiences, from exploratory research into opportunity definition, from ideation into concepting, from testing into shipping, measuring and iterating. You'll receive regular guidance and support from your squads, your line manager, our Director of Product Research & Design, and of course the whole research team. We work hard to foster a safe environment where we share and discuss our work proactively, to inspire, support and guide each other.

Responsibilities

• Planning and prioritising . You'll have an equal stake in your cross functional teams direction, working together to plan and prioritise initiatives based on company OKRs.
• Collaborating with product managers, designers, engineers etc through all stages of the discovery and development process to create a shared understanding of customer needs.
• Researching and learning about users. Designing, planning and conducting relevant generative research activities suited for the objectives and the timelines of the team. Uncovering the behaviours and motivations of customers, using relevant methodologies.
• Ideating, iterating and testing . Working with teams to help evolve ideas into concepts, to shape these concepts with research and iterate based on the learnings.
• Synthesising learnings and sharing insights creatively . Taking what you've learnt and disseminating knowledge throughout your squad and the business.
• Evolving! We strive to continually improve. Evolving our process by adding new techniques and abandoning obsolete ones. Evolving our product until we achieve objectives, rather than stopping once we've shipped.
• Required Skills and Experience
• We welcome applications from people who can demonstrate strong end-to-end user research competencies.
• You'll have shipped multiple features and iterations perhaps across several products. You've been a user researcher for product teams for 3 years or more.
• Proven research skills, experience of using a range of methods and techniques to deliver insights that impact product strategy and direction.
• Clear communication and presentation skills , able to tell a compelling customer narrative with qual and quant results.
• Good initiative to solve problems, manage workload and set expectations.
• Strong collaboration skills , knowing how to contribute and influence through finding common ground and building rapport with team members.
• Natural curiosity, a desire to understand how and why people use digital products and how the FT can best meet their needs.
• Career progression and growth
• We invest in our people to allow them to grow both personally and professionally whilst working at The FT. We offer a va

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