Chief Client Architect

Responsibilities

• We are looking for an exceptional Chief Client Architect to join our growing team. In this role, you will be responsible to:
• Executive Advisory & Flagship Account Leadership
• Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders
• Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards
• Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions
• Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts
• AI, Agentic Automation & Enterprise MCP Strategy
• Shape and guide customers' AI and agentic automation journeys, leveraging Workato's AI capabilities and ecosystem
• Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation
• Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:
• Context management across applications, data, and workflows
• Secure orchestration of AI agents and automations
• Governance, observability, and lifecycle management for AI-driven systems
• Align AI and agentic initiatives with enterprise security, compliance, and risk requirements
• Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes
• Expansion, Value Realization & Commercial Impact
• Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment
• Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation
• Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment
• Track, articulate, and executive-report value realization outcomes linked to Workato adoption
• Strategic Consulting & Advisory Delivery
• Lead high-impact professional services engagements requiring executive-level judgment and architectural depth
• Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environments
• Guide customers through:
• Enterprise automation and integration target-state definition
• Prioritization of integration, automation, and AI use cases
• Advanced prototyping and accelerator-led delivery
• Recipe and agent lifecycle management best practices
• Advise on ente

Benefits

Additional Information

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers About this Role We are seeking an experienced Chief Client Architect to join our Professional Services organization. The Chief Client Architect serves as the senior-most technical authority for assigned flagship customers, acting as a trusted executive partner to CIOs, CTOs, and business leaders. This role is accountable for shaping long-term customer technology strategy, including enterprise automation, integration, AI-driven and agentic architectures, and governance models built on the Workato platform. The Chief Client Architect influences multi-year roadmaps, executive decision-making, and expansion strategy, ensuring customers realize sustained business value at scale. The role blends deep consulting expertise, enterprise architecture leadership, and fluency in emerging technologies to guide customers through complex transformation initiatives.

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