Global Customer Reference Manager

Responsibilities

• Build and own the sales reference program, developing the one-to-one reference process and scalable one-to-many customer references to help sales leverage customer proof at critical moments.
• Develop a multi-persona reference program across CXO, practioner, and technical leaders from a variety of industries and company sizes.
• Manage the full lifecycle of peer reference requests from Sales -- intake, matching, customer outreach, scheduling, gifting via Sendoso, and post-call follow-up -- with a target turnaround that keeps deals moving
• Partner closely with the Voice of Customer Manager to identify customers who are ready to share their story -- flagging strong candidates, providing context on relationship health, and supporting smooth handoffs into the content and case study process
• Foster a reference program customer are proud to participate in by building long-term advocate relationships, recognizing customer contributions, and creating thoughtful stewardship practices that keep advocates engaged without overextending them
• Source, draft, and secure customer quotes for earnings releases, press releases, analyst briefings, and executive keynotes, partnering closely with Communications and Investor Relations
• Be a trusted cross-functional partner to Account Executives, Customer Success Managers, and Sales Leadership, helping teams identify strong advocate candidates, qualify customer willingness, and build a reference motion that supports sales while respecting the customer relationship.
• Own the system of record for advocacy in Salesforce, Gainsight, ChampionHQ, and Sendoso -- building the reports, dashboards, workflows, automations, and gifting tracking that scale the program
• Track and report on program impact: reference requests fulfilled, deals influenced, quotes placed, peer reviews secured, advocate health, gifting attribution, and stewardship coverage
• Triage urgent, high-stakes requests with judgment -- knowing when to push, when to protect the customer relationship, and when to escalate

Requirements

• Six or more years in customer marketing, customer advocacy, customer reference, or a closely related field at a B2B technology company
• A track record of partnering with enterprise Sales teams and closing reference requests under real deal pressure
• Take a forward-looking approach to reference program design, anticipating how demand, tooling, customer participation, and field needs

Benefits

Additional Information

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. You will own Commvault's global customer reference program end to end. You are the connective tissue between Sales, Customer Success, Communications, Investor Relations, and our customers -- the person who knows which customer can speak to ransomware recovery on AWS, which one is ready to be quoted in next quarter's earnings release, and which one will take a peer call from a Forbes Global 2000 prospect on 48 hours' notice. You will work closely with the Voice of Customer Manager, who owns content creation and customer storytelling. Your job is to build and sustain the advocate bench that makes their work possible -- surfacing the right customers, earning their trust, and keeping them engaged so stories can be told and references can be placed when it matters most. You will think creatively and try new tactics to scale the program and meet business needs. This is a bottom-of-funnel role. The references you source, manage, and activate directly influence late-stage deals, renewals, and the credibility of every external Commvault narrative.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at commvault? Share your experience