Senior Software Engineer - 12 months agency contract

Responsibilities

• Application Monitoring & Maintenance
• Monitor application performance and availability.
• Perform routine health checks, backups, and apply patches or upgrades.
• Ensure compliance with security and operational standards.
• Incident Management & Troubleshooting
• Respond to and resolve application-related incidents promptly.
• Diagnose root causes and implement corrective actions.
• Escalate complex issues to development or infrastructure teams.
• User Support & Training
• Provide first-line support for application queries and issues.
• Assist users with functionality and best practices.
• Develop and maintain user guides and training materials.
• Collaboration & Coordination
• Work closely with developers to report bugs and suggest improvements.
• Participate in testing new releases and deployments.
• Coordinate with IT teams for integration and performance tuning.
• Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues.
• Documentation & Reporting
• Maintain accurate records of incidents, changes, and resolutions.
• Prepare regular reports on application performance and support metrics.
• Document processes and ensuring knowledge base is up to date.
• Others
• Support business continuity and disaster recovery activities to ensure production resilience.
• Ensure all application support activities comply with factory security, safety, and quality standards.
• Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency.
• Require on-call support during critical incidents.
• Required Skills & Qualifications
• Bachelor's degree in computer science, IT, or related field
• 3-5 years of relevant experience in application support
• Strong understanding of application architecture and databases
• Experience with troubleshooting tools and ticketing systems
• Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++)
• Database Skills including Oracle, Postgres, BigData Solutions
• Agentic AI Basic Core Skills
• Excellent problem-solving and communication skills
• Willingness to work on-site and provide on-call support during critical incidents
• Knowledge of incident management and root cause analysis
• Experience with Rest API, Web backend, SQL and No-SQL databases
• Familiarity with DevOps tools and CI/CD pipelines
• Experience working with cross-functional teams (e.g., manufacturing, engineering)
• Ability to create user guides and training materials
• Experience in business continuity and disaster recovery planning
• Understanding of factory security, safety, and quality standards
• Knowledge of ITIL processes (Incident, Problem, Change Management)
• Familiarity with cloud platforms (AWS, Azure)
• Experience with monitoring tools (e.g., Zabbix)
• Understanding of information security best practices and compliance standards
• Experience in automation and process improvement initiatives
• We regret to inform that only shortlisted candidates will be notified.
• PERSOL Singapore Pte Ltd - RCB No.200007268E - EA License No. 01C4394- Reg No: R1768000 (Nguyen Quynh Nhu)

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