Retail Associate

Responsibilities

• Welcome and assist customers in a friendly and professional manner
• Understand customer needs and recommend suitable Kapas Living products
• Explain product details such as fabric type, material benefits, sizing, care instructions, and product features
• Drive individual and store sales performance
• Support customers with product selection, gifting, bundles, and promotions
• Handle cashiering, POS transactions, exchanges, refunds, and basic customer enquiries
• Keep the store clean, organised, and visually presentable
• Replenish products and maintain attractive product displays
• Assist with stock receiving, stock checks, and inventory accuracy
• Support store campaigns, product launches, and promotional activities
• Share customer feedback and sales insights with the store manager
• Work closely with the team to achieve store targets
• Help build a positive, reliable, and high-standard store culture from day one

Requirements

• Prior experience in retail, sales, customer service, or hospitality is preferred
• Experience in bedding, home living, furniture, fashion, beauty, or lifestyle retail is a plus
• Friendly, confident, and comfortable speaking with customers
• Sales-driven with a positive attitude
• Interested in joining a new team and helping to build a new store
• Able to learn product knowledge quickly
• Responsible, punctual, and well-groomed
• Willing to take initiative and support teammates when needed
• Able to work retail shifts, weekends, and public holidays
• Basic cashiering or POS experience is an advantage
• Fluent in English; Mandarin or Malay is a plus but not required. We are seeking candidates proficient in Mandarin/Malay to effectively communicate with Mandarin/Malay-speaking clients.
• Incentives & Benefits
• Monthly sales incentives based on individual and store performance
• Product-focused bonuses for selected items and bundles
• Staff purchase benefits
• Product and sales training provided
• Opportunity to grow with a young and expanding retail brand
• Chance to be part of the founding team for our Tampines store
• Supportive and fast-growing team environment
• We are looking for someone who is more than just a cashier.
• The ideal candidate should be a good brand ambassador who can make customers feel comfortable, explain products clearly, and help customers choose the right items for their home.
• You should enjoy selling, take pride in good service, and be excited by the idea of joining a new team where your attitude, ideas, and effort can make a real difference.
• Working Hours
• Retail shift schedule, including weekends and public holidays. Exact roster will be confirmed by store management.
• How to Apply
• Interested candidates may apply with their resume, expected salary, and earliest start date.
• Only shortlisted candidates will be contacted.

Additional Information

About Kapas Living Kapas Living is a fast-growing home and bedding brand known for premium-quality bedsheets, pillows, duvets, bath essentials, and everyday home products at fair prices. We believe good sleep and a beautiful home should not be complicated or overpriced. Our products are designed to feel comfortable, thoughtful, and long-lasting, while still being accessible for everyday homes. As we open our new store at Tampines 1, we are looking for friendly, responsible, and sales-driven Retail Associates to join our Singapore team. This is an exciting opportunity to be part of a new store, a new team, and a growing brand from the early stage. Our Values At Kapas Living, we care about more than just selling products. We want to build a retail experience that feels warm, honest, and helpful. We listen before we recommend. Our goal is to help customers find products that genuinely suit their needs. We believe in explaining products clearly and simply, without pressure or confusing sales talk. We work hard to create products that feel premium, but are still reasonably priced. We take pride in store presentation. Our stores should feel clean, calm, and beautiful. We value team members who take initiative, solve problems, support each other, and want to grow with the brand. Role Overview As a Retail Associate, you will be the face of Kapas Living in-store. Your main role is to create a warm and helpful shopping experience, understand what customers need, recommend the right products, and help drive store sales. Because this is a new store, we are especially looking for people who are excited to join a new team, help shape the store culture, and grow together with the brand.

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