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Customer Service Agent

External
europcar logoEuropcar · Dublin, Ireland
Full-timeOn-site2w ago
ExcelMove
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Responsibilities

  • Create the optimal rental experience by maximising on sales and service opportunities for every customer.
  • Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
  • Help backlogs at various pressure points across all departments
  • Provide excellent customer service in all customer contact situations.
  • Handle all customer needs with professionalism and confidence.
  • Handle all telephone and email inquiries in a friendly and helpful manner.
  • Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
  • Ad hoc duties in line with business needs
  • Experience and Skill
  • Full clean B driving licence held for a minimum of 2 years an advantage
  • Excellent phone handling / communication skills
  • Experience in customer interactions in a fast paced environment is advantageous
  • Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
  • Strong attention to detail and conscientious approach to work
  • Driven, charismatic, and eager to learn in a fast paced, rewarding environment.
  • Why choose Europcar?
  • **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
  • EMG2
  • Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
  • Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
  • More info at: www.europcar-mobility-group.com

Benefits

Competitive SalaryStarting twenty-nine holidays (including bank holidays), increasing with length of serviceMedical refund schemeEnhanced statutory sick payOccupational Pension: Employer contribution 1.5%, employee contribution 2%Enhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeHealth insuranceEquity / stock options

Additional Information

Europcar Mobility Group At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives. Job Description

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