Business Analyst, Patient Services (12 month contract)

Responsibilities

• Serve as a domain expert and advocate for both customers and internal stakeholders, supporting the product team in delivering superior digital experiences, particularly in patient support programs.
• Collaborate with product managers, business stakeholders, and Technology teams to gather, document, and translate business requirements into clear, actionable user stories and acceptance criteria.
• Analyze current business processes to identify opportunities for improvement, automation, and alignment with strategic goals.
• Support the product backlog by refining and prioritizing features based on business value, stakeholder input, and customer behavior insights; ensure development teams remain unblocked.
• Lead and participate in agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
• Conduct gap analyses and impact assessments for proposed changes or new features and assist in defining and tracking KPIs to measure product success.
• Ensure alignment between business goals and technical solutions throughout the product lifecycle and validate that developed features meet business requirements.
• Maintain comprehensive documentation and ensure traceability of requirements; contribute to change management and training efforts to support adoption of new solutions.
• Use qualitative and quantitative analysis to support product decisions and ensure compliance with privacy regulations and internal policies.
• Promote continuous improvement in operational processes and actively support a collaborative, diverse, and inclusive work environment in line with the "LeadRx" culture.
• Skills and Competencies
• Demonstrated success in defining and building digital products, including creating and launching new offerings within the Canadian Biopharma/healthcare industry (experience specifically within the overall context of patient support programs preferred).
• Demonstrated proficiency in effectively promoting and persuading the adoption of concepts and ideas within the leadership of a large complex organization with multiple decision-makers and business units.
• Business acumen, including a deep understanding of the economics of digital product development.
• Experience in design thinking principles and customer experience design.
• Excellent written and verbal communication skills, with the ability to communicate concepts to technical and non-technical audiences at various hierarchical levels.
• Strong interpersonal skills, building relationships and collaborating across diverse stakeholder groups.

Requirements

• Bachelor's degree.
• Business analysis-related certification is preferred
• 3+ years of direct experience

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Job Summary Reporting to the Senior Manager of Product Innovation within the Specialty Health business unit at McKesson Canada, this role will be a key contributor to a high-impact product innovation team. The Business Analyst will work closely with business, product, and technology partners to help shape and deliver a transformative new platform, using strategic insights to inform the product roadmap and drive meaningful outcomes for our patients. This position is vital for executing high-quality and innovative patient services that align with the Specialty Health business strategy. Responsibilities include supporting large-scale digital transformation related to patient support programs, specialty pharmacy, data migration strategy, planning, organizing, and overseeing activities related to current and future applications. The role will involve collaborating closely with McKesson Technology and other key internal and external stakeholders to ensure the successful delivery of product roadmaps. The ideal candidate for this role must be: A strategic and analytical thinker who can translate complex business needs into clear, actionable requirements. Experienced in digital transformation, preferably within specialty healthcare or biopharma environments. Experience with Salesforce platform, supporting digital product launches and system migrations. Proficient in business analysis, scrum, and agile methodologies, with a solid grasp of product development lifecycles. Skilled at cross-functional collaboration with product, business, and technology teams to drive alignment and execution. An effective communicator and detail-oriented professional, capable of navigating fast-paced, regulated environments.

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