Claims Operations Support Specialist

Responsibilities

• Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
• Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
• Assigning or reassigning claim tasks or customer transactions to appropriate party
• Creating or updating professional correspondence including appropriate documentation within claim files
• Handling inbound and outbound calls professionally and with empathy to respond to customers' needs; may assist contact centers one day per week or as needed based on the broader organization demands
• Entering and/or assigning new claim losses
• Perform other duties as assigned
• Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
• Demonstrating accountability by accepting and applying feedback received
• Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
• Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
• Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
• Making outbound calls as needed

Requirements

• Work hours: Monday through Friday 8:30- 5:00 (all time zones)
• High school graduate or equivalent certification. 4-year college degree preferred
• Proficiency with Microsoft Office tools
• Ability to lift 20lbs
• Acceptable performance on pre-employment assessment tools
• Professional Demeanor
• Effective Communication Skills
• Strong Customer Service Orientation
• Time Management and Organizational Skills
• Work independently or collaborate effectively when needed
• Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making

Benefits

Additional Information

Operations Support Specialist, Claims - CH10KN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization. WORK ARRANGEMENTS : This role will be Hybrid in Naperville, IL or Hartford, CT . The first 90 days will be in office full time (Monday-Friday). After 90 days you will be required to be in the office two days.

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